Technical Writer

at Lumen in Springfield, Illinois, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Technical Writer II’s role is to be responsible for writing, structuring, and updating documentation resulting from Custom Networks process improvement activities. Must work closely with Custom Networks operational teams (primarily process and system resources) to create, maintain, update, and edit required documentation.

The Main Responsibilities

+ Obtain documentation or diagrams from others and convert to professional artifacts for use by Enterprise Operations employees

+ Organize and maintain document repository, including updating outdated versions, and retiring obsolete

+ Analyze documentation and diagrams across the repository to maintain a streamlined style regardless of author

+ Maintain a comprehensive electronic library of terminology and documentation

+ Collaborate with others to explore opportunities to enhance or expand document repository capabilities

+ Provide proofreading and template support to teammates

+ Keep stakeholders and impacted teams updated on planned repository changes and timelines

+ Gathering and reporting metrics for repository management progress

What We Look For in a Candidate

Basic Qualifications

Bachelor’s degree, or equivalent in education and related experience

1+ years related experience in a technical writing role at a technology company

Ability to translate technical concepts into everyday language

Excellent organizational skills including prioritization and time management

Maintains a collaborative and continuous improvement mindset

Proficient knowledge in MS Excel, MS Word, PowerPoint, SharePoint and Visio

Knowledge of English grammar rules to effectively edit procedural documents

Strong written and verbal communication skills with an exceptional attention to detail

Ability to prioritize multiple projects and work in a fast-paced environment

Strong business acumen and technical background

Preferred Qualifications

Bachelor’s Degree in English, Journalism, or Communications

5+ years related experience in a technical writing role at a technology company

Expert knowledge in MS Excel, MS Word, PowerPoint, SharePoint and Visio

Strong Technical background

Skilled at dealing with ambiguity in a rapidly changing environment

\#CNP

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$51410 – $68540 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$54110 – $72140 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$56820 – $75750 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$59520 – $79360 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 334237

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

51410

Salary Max :

79360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

07/20/2024