at Motion Recruitment Partners in Matteson, Illinois, United States
Job Description
Customer Care Representative
Matteson, IL
Onsite
Contract
$20.57/hr – $20.57/hr
Come join our team. Our client is looking for a Customer Care Representative for a 5-month contract in Matteson, IL 60443.
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 5 Months
Required Skills & Experience
+ High School Diploma or GED.
+ Minimum of 2 years of Call center and/or client interfacing experience
+ Flexibility to work evenings, weekends, and holidays.
+ Ability to multi-task and prioritize.
Desired Skills & Experience
+ College degree or equivalent experience.
What You Will Be Doing
Daily Responsibilities
+ Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
+ Maintaining relationships with existing customers includes problem-solving by the CCR, consulting with dealers, and educating them about Manheim and ancillary partners.
+ Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
+ May work across other departments to train on resolving different client issues.
+ Provide responsive, timely telephone, chat, and email support.
+ Personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
+ Oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
+ Medical Insurance – Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Kenny Edgerton
Specialization: Customer Support / Call Center / Client
