at Wabtec Corporation in Chicago, Illinois, United States
Job Description
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com .
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else’s life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website (http://www.wabteccorp.com/) to learn more!
Who will you be working with?
To be the single point of contact for non-technical support needs of major customer(s). To achieve customer loyalty founded on excellent response to non-technical support requirements, great service, and consistency of performance across the entire Wabtec Freight portfolio.
How will you make a difference?
+ Single Point of Contact for Non-Technical Customer Support across the Wabtec Freight Portfolio
+ Fields customer questions and uses professional network to provide timely answers
+ Fields customer complaints and uses professional network to solve related problems
+ Proactively seeks solutions to problems before customers realize potential issues
+ Process PO and Change orders through Oracle and Salesforce case management process while executing established metrics.
What do we want to know about you?
+ Experience with Customer Service or Inside Sales
+ Undergraduate degree or 6-8 years related experience
+ Robust professional network, willingness to continuously grow it
+ Demonstrated passion for Customer Satisfaction
+ Familiarity of available performance data, data-driven decision maker
+ Relentless pursuit of answers on behalf of customers
+ Experience with ERP systems such as Oracle or SAP.
+ Demonstrate an understanding of customers’ expectations and commitment to providing quality service.
+ Ability to work on own initiative as well as part of a team.
+ Excellent communications skills both written and oral, with the ability to communicate at all levels.
+ Excellent written and verbal English and local language skills
+ Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands.
+ Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.
+ Able and willing to travel up to 15% of the time under normal business conditions.
Desired Characteristics
+ Fluent in English
+ Highly organized
+ Influencing skills
+ Project Management
+ Oracle expertise
+ Six Sigma Green Belt or Lean Training
What will your typical day look like?
+ Customer Satisfaction. Lead efforts to improve Wabtec’s overall performance as measured by the customer’s vendor scorecard.
+ Drive on-time delivery and Past Due reduction of Services Parts and Components
+ Participate directly with customer in support of customer led initiatives.
+ Foster working relationship with customer stakeholders at various levels that encourages customer participation in Wabtec led initiatives
+ Logistics support for 3rd party routing center applications
+ Customer Portal compliance and upkeep
+ Report on and reclaim sales where market share has been lost over time
+ Participate in and/or provide input to commercial deal review processes
+ Understand and drive key programs in support of customer. Leverage professional network to drive backlog conversion of flow or program material.
+ Responsible as first point of escalation for past due A/R or dirty cores owed from customer
+ Lead projects and process changes required to reduce total number of Wabtec Vendor Codes with the customer in pursuit of one day being able to receive a single customer PO and provide the customer with a single invoice across the Wabtec Freight Portfolio. Co-develop “One PO and One Invoice” initiative with primary customer(s) and peers.
+ Drive timely WIM/QER/Reliance case follow up and closure.
+ Participate in Fulfillment related meetings with Leadership to provide the voice of the customer.
+ Provide specific customer forecast information and intel back to the Supply Chain
Additional Responsibilities:
+ Limited backup of core function transactions as required to ensure customer success
+ To comply with Wabtec Corporate & local Environment, Health & Safety requirements at all times.
+ Professionally represent Wabtec at all times, but especially during all customer communications.
+ Contribute to creation of an Inside Sales strategy, planning and training program.
+ Actively contribute to all continuous process improvement efforts within the Customer Service COE.
+ Document retention consistent with Wabtec Corporate policy.
+ Support contract and pricing functions as needed for
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com (https://wabtec.sharepoint.com/sites/GlobalCommunications/Shared%20Documents/Branding/VMV/mywabtecbenefits.com) .
Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds
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