ITAD Technician

at Zones, LLC in Carol Stream, Illinois, United States

Job Description

Description
Position at Zones LLC.
Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The ITAD Technician is responsible for performing customer specific configuration on technical equipment to customer specifications and will perform first level troubleshooting on new and customer returned equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative pf the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
What you'll do as theITAD Technician:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Follows customer computer system hardware and software specifications based on the refurbishment and configuration services being performed and instructions supplied.
Complies with departmental training certification requirements based on configuration level.
Troubleshoots malfunctioning units using efficientproblem-solvingtechniques and departmental procedures.
Researchhardware and software literature to keep abreast on new product / service developments and announcements.
Works with lead Technicians on difficult to solve problems or configurations.
Imaging and configuration of mobile devices.
Asset/inventory tracking.
What you will bring to the team:

We are seeking candidates with the following experience and skills

Education/Certification:

High School Diploma
Certifications etc.

A+ preferred or equivalent
Required Experience:
Technical background/school preferred
IT Hardware repair experience
Experience with Microsoft Office 2010, Word and Excel
Sense of urgency
Strong attention to detail
Prompt, motivated self-starter
Strong interpersonal effectiveness and communication skills
Easily adaptable
#LI-TO1

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.