Associate Salesforce Non-profit Consultant

at RSM US LLP in ChicagoChicago, Illinois, United States

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Job Description

We are the leading provider of professional services to the middle market globally, and our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive personally and professionally. There's no one like you, so there's nowhere like RSM.

As an RSM consulting team member, you'll work directly with nonprofit clients to better understand their unique needs and deliver excellent solutions within the Salesforce NPSP or Nonprofit Cloud environment. This experience also allows you to see firsthand your efforts' positive impact on the client's success. This role will be part of a team responsible for delivering cloud technology solutions, specifically Salesforce Nonprofit Success Pack, Nonprofit Cloud, and related applications (Grant Management, Marketing Cloud Engagement for Nonprofits, Case Management, Experience Cloud for Nonprofits, Elevate, Insights Platform, Accounting Subledger) and integrations, to our clients. Your role will include requirements gathering, configuration, testing, training, and post-deployment support. In this role, you will work alongside other Salesforce Consultants, Solution and Technical Architects, and Developers to develop and deliver solutions to our clients.

Key Responsibilities
In addition to what is described above, you will have the following measurable goals: Billable vs Non Billable time objectives- 5% Billable Utilization.

The required activities for this position include:
* Great communication skills. You will interact with nonprofit organizations and their executive teams, building trust and confidence in our ability to understand our client's business objectives and create and deliver solutions that leverage our platforms.
* Engage with clients to build and document requirements. This includes meetings on-premises or remotely.
* meetings, developing and documenting journeys.
* Assist with building solutions for clients. Under the direction of senior consultants and supervisors.
* Assist in developing client reports and dashboards.
* Maintain an understanding of capabilities in new Salesforce releases.
* Participate in ongoing skill development activities specific to Salesforce, both within the team and independently.
* Provide accurate accounting of time spent on tasks.
* Maintain awareness of budget and constraints.
* Attend onsite meetings and training sessions throughout the year.
* Engage with team members in a collaborative process.

Minimum Qualifications
* 3+ years of hands-on experience in constituent relationship management (CRM) solutions, preferably in a nonprofit environment
* Experience with Salesforce Trailhead training environment (or similar learning modules)
* Experience working with nonprofit clients
Preferred Qualifications
* Preferred Salesforce certifications: Salesforce Associate, Salesforce Administrator, Platform App Builder
* Ability to quickly learn about new clients, their industry and business challenges.
* Experience in a consulting environment
* Experience with telecommuting
* Be available to travel up to 10%

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal... For full info follow application link.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.