at Rivian Automotive, LLC in Normal, Illinois, United States
Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
In collaboration with the Supplier Warranty Program Manager, assume technical responsibility for the Warranty Partnership Program, including continuous improvement initiatives and related supplier recovery initiatives. As a key communication link between warranty parts data analysis, parts return, supplier quality engineering, and the Rivian supplier base, coordinate and facilitate the smooth functioning of activities related to all technical aspects of the Supplier Warranty Partnership Program including:
Responsibilities
Oversee all technical aspects of the Supplier Warranty Partnership Program
Work hand in hand with Supplier Quality to develop, retrieve, and utilize field data to continually improve our products and reduce warranty costs
Drive continuous improvement through use of the Warranty Supplier Corrective Action Request process (WARSCAR process)
Work closely with data teams to establish data requirements that will ensure supplier warranty concerns are rapidly addressed
Support method to establish Supplier Warranty KPI's for all Rivian Products and drive organizational awareness and delivery
Conduct ad-hoc analysis and deep dives into specific vehicle technical issues or service center operations as needed
Accurately input and update evidence and data related to supplier warranty partnership agreements, claims, and performance metrics
Generate regular reports using tools such as Tableau and other analytics to track supplier performance and identify trends
Assist in analyzing data to identify areas for improvement and optimization within the supplier warranty partnership program
Coordinate with internal stakeholders to gather relevant data and ensure alignment with program objectives
Communicate effectively with suppliers to collect necessary information and address any discrepancies or issues
Collaborate with cross-functional teams including technicians, engineers, and customer service representatives to improve supplier warranty data supporting program objectives
Qualifications
Bachelor's in Engineering or similar discipline, Master's Preferred
4 plus years' experience with automotive Supplier Warranty data and Statistical Analysis
Strong statistical and problem-solving capability
Knowledge of data visualization tools such as Tableauand exposure to various software/data tools including JIRA and Databricks
Knowledge of AIAG, VDA, APQP and related tools
Demonstrated leadership in driving quality improvements in overall vehicle attribute performance
Ability to manage multiple projects across varying geographic locations simultaneously
Willingness to work in a strong cross-functional environment
Proven technical knowledge and ability to collaborate with engineering, manufacturing, and suppliers
Comfortable working in a manufacturing / production environment
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
