Pathway of Hope Case Manager

at The Salvation Army USA Central Territory in Evanston, Illinois, United States

Job Description

THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
EVANSTON CORPS
POSITION DESCRIPTION

POSITION TITLE: Pathway of Hope Case Manager
LOCATION/DEPT.: Evanston Corps
REPORTS to (TITLE): Corps Officer
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT

OUTCOMES
The Pathway of Hope Case Manager is responsible for managing Pathway of Hope casework services to families at the Evanston Corps. The Case Manager works under the guidance of the Regional Social Work Manager along with the Corps Officer implementing the program's objectives, that is, providing services to Pathway of Hope families, keeping required records, and identifying resources to support participating families.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides casework services to ensure the full implementation of the Pathway of Hope model within the Evanston Corps. (the POH Case Manager in this program can only do Pathway of Hope responsibilities)

Program Implementation
Provides intake and assessment services as defined by the Pathway of Hope curriculum.
Deliver the full range of Pathway of Hope individualized services for a minimum of 16 families annually including:
Conduct pre-screening and intake of participants using specified assessment tools. Families must meet low-income guidelines with an emphasis on vulnerable populations within the surrounding communities.
Provide linkage to Pastoral Care Representative for pastoral care, counseling, and support.
Conduct goal setting steps with participants formulating change-oriented action plans.
Conduct follow-up case management meetings with participants.
Refer participant to internal and/or external services designed to address identified goals.
Monitor and track participants progress in goal attainment on the action plans.
Develop plans to address transition needs and ongoing documentation of progress.
Enters client data and reporting of information into the SIMS system that supports local, national, and territorial POH program outcomes.
Maintains case files for each client that includes all assessments, action plans, case notes, graduation plans.
Participates with POH planning and program development at assigned sites.
Participates in scheduled cluster meetings, conference calls and individual consultation/supervision meetings with the Regional Social Work Manager.
Participates in meetings with Corps Officer and other Corps staff.
Participates in Divisional or Territorial educational forums and webinars designed to facilitate understanding of a wide range of topics (especially related to case management and POH).
Maintains working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available.
Pathway of Hope Program Evaluation and Outcomes Measurements
Ensure the accuracy of data entry into the database.
Supports the POH implementation plan as requested and/or assigned.
Serves on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.
Program Evaluation and Certification
Keeps records in compliance with standards in order to assure for program evaluation/certification requirements.
Other Duties
As assigned.
REPORTING RELATIONSHIPS
This position reports to the Corps Officer(s) with guidance from the Regional Social Work Manager.
This position works collaboratively with Corps Officer(s), and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.
In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
A 30, 60, and 90-day performance review will be conducted.

EDUCATION/EXPERIENCE
Bachelors' degree in a human service area required. A BSW is preferred.
Minimum of two years of experience in casework or social service.
A valid driver's license and clearance of The Salvation Army's MVR process.
Bilingual (English/Spanish) with an ability to communicate fluently in Spanish preferred.
Complete the Territorial Caseworker Certification Program, within the first 90 days... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.