at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentAI Court FOH
About the Department
Winner of the 2022 Regional Theatre Tony Award, Court Theatre reimagines classic theatre to illuminate our current times. In residence at the University of Chicago and on Chicago's historic South Side, we engage our audiences with intimate and provocative experiences that inspire deeper exploration of the enduring questions that confront humanity and connect us as people.
Court Theatre defines classic theatre as texts from any culture, tradition, or era that resonate throughout time and speak to our present moment.
Job Summary
Under the supervision of the Box Office and Ticketing Software Manager at Court Theatre, the Assistant Box Office Manager assists customers with Box Office transactions. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the shared AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants. Weekend and evening hours required, averaging 20 hours per week across the year. Weekly hours will vary depending on staffing needs from week to week, with more hours expected during the run of a show and fewer in between shows.
Responsibilities
- Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre's performances, policies, and services.
- Presents a positive and welcoming first impression to customers.
- Proactively identifies all box office duties that may arise.
- Assists other departments by compiling customer data for use in planning, promotions, advertising, and fundraising.
- Assists in leading a team of student box office assistants, including training and supervision.
- Gains knowledge of other front of house job duties, including house management and bartender, and may be asked to cover if necessary.
- Independently manages box office operations at events including supervision of student box office employees.
- Achieves sales target in a transactional sales process within an assigned portfolio of customers, products or services.
- Works independently and/or as part of a team within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through ---
Certifications:
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Preferred Qualifications
Experience:
- Box office or other theatre industry customer service position experience.
Technical Skills or Knowledge:
- Proficient in Windows based computer programs.
- Process financial transactions and make change.
Preferred Competencies
- Excellent customer service, communication skills and phone etiquette.
- Attention to details.
- Accurate keyboarding skills.
- Remain pleasant during challenging situations.
- Work efficiently and independently.
- Foster partnership and collaboration.
- Lead performance and flawless execution.
- Ensure decision quality, accountability and drive results.
- Display emotional intelligence.
- Celebrate diversity and inclusion.
Working Conditions
- This is a part-time position of approximately 20 hours per week.
- Weekend and evening hours.
Application Documents
- Resume/CV (required)
- Cover Letter (preferred)
- Professional References Contact Information (3)(preferred)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Customer Service & Sales
Role Impact
Individual Contributor
FLSA Status
Non-Exempt
Pay Frequency
Biweekly
Scheduled Weekly Hours
20
Benefits Eligible
Yes
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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