Merchant Services Support Specialist

at Old National Bank in ChicagoChicago, Illinois, United States

Job Description

Merchant Services Support Specialist
Job Locations

US-MI-Tecumseh | US-MI-Ann Arbor | US-MN-St Louis Park | US-IL-Chicago | US-TN-Nashville | US-IN-Indianapolis | US-IL-Joliet | US-IL-McHenry

Category/Function 
Treasury Management  

Position Type 
Regular Full-Time  

Requisition ID 
2024-14867  

Workplace Type 
On Site
Overview

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We have an opportunity for a Merchant Services Support Specialist in our Commercial Banking Group. As an integral part of our receivables team, our Merchant Services Support Specialists work with businesses from small proprietorships to multi-million-dollar corporations. This critical role partners with our Merchant Services Consultants to proactively own and develop strong client relationships and help our business clients meet their financial goals.
This position will be responsible for supporting the Merchant Services needs of our Commercial clients. Additional responsibilities include processing applications, programming terminals, onboarding new Merchant clients, and acting as the primary liaison between our clients and our processing vendor. Assisting merchants with PCI-DSS Compliance, training, troubleshooting, and tracking issues is included in daily activities.
A detail focused and goal-oriented team member with the ability to multi-task is desired for this position. Superior organizational skills are a must.
Skills and Experience:
Excellent organizational skills are essential to qualify for this position
2 years of sales or service experience preferred
1-2 years merchant processing experience preferred
1-2 years of Microsoft Word and Excel experience
Good verbal and written communication skills
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!

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