at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our virtual tour and culture!
Quarterly profit sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
Bonus DC Perks
We offer forklift training programs
Free food! We provide weekly lunches to show our appreciation to our DC team members
Holiday pay and opportunities for overtime
Referral bonus programs
Travel stipend
The Job at aGlance
As the Order Quality Specialist(Internally known asa seniorOEM Parts Wrangler),you willperform an essential function acting as a liaison between ourdistributioncenter andcustomerservice teams. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town'ssales orders.
A Typical Day
Work closely with internal teams to resolve inventory related order discrepancies and deliverapositive customer experience
Investigate and provide resolution for parts that are missing or out of stock
Handle escalated part identification and communicate solutions to urgent issues thatneed tobe resolved
Update part and shipping information to be accurately reflected in inventory management and purchase order systems
Exercise discretion in managing time to locate parts missing from orders
Log DC Quality Issues and communicate trends with the internal and leadership teams
Resolving aged orders in process and expeditingair orders
To Land This Opportunity
You are able to work Monday - Friday 12:30PM-9:00PM or2:30PM- 11:00PMand are able to work Saturdaysas needed
Youshowcasestrong decision making andproblem-solvingskills
You possess excellent time management and organizational skills
You have intermediate to advanced knowledge of High Jump,Syspro, andExacta
Youhave the ability tooperate all material handling equipment safely
You are able to move around forlong periods of timeandlift30 lbs. unassisted
You have fantastic communication skills & you're proficient in English(verbal and written)
About Your Future Team
Our Distribution Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Distribution Center is a very team-orientedatmosphere,and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
