Immediate Needs Coordinator

at Loews Hotels Inc in Chicago, Illinois, United States

Job Description

Immediate Needs Coordinator
Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Job Specific
The LINC position is responsible for coordination and servicing of convention and group business
Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
Produce the Outdoor Event Report on a weekly basis
Weekly maintenance (Engineering) reports/walkthroughs
Reports to Engineering any items needing to be fixed/corrected
Walk all room set-ups in advance, ensure they are correct
Ensure all events are posted correctly on the Reader Board
Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
Regularly check on preparations and activities for all assigned group events
Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance

General
Attends all appropriate hotel meetings and training sessions
Promotes and applies teamwork skill at all times
Is polite, friendly, and helpful to all guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standard, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Ability to make decisions on imperfect information Bias toward action Decisiveness
Other duties as assigned

Required Skills & Experience
Exceptional knowledge and understanding of various banquet and food service techniques and standards
Effective leadership, management, organizational and communication skills
Exceptional guest service skills
Ability to speak, read and write the English language
Ability to stand, stoop, bend repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays

Other
Must the Applicants Supply Their own Work Permit? Yes
Bonus? No
Position Categories: Meeting/Event Planning

Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.