at The Salvation Army USA Central Territory in Chicago, Illinois, United States
Job Description
THE SALVATION ARMY
NORTH & CENTRAL ILLINOIS DIVISION
Mobile Crisis Response and Shelter Program Referral Center
POSITION TITLE: Data Entry Client Specialist
LOCATION/DEPT: 10 South Kedzie
REPORTS TO (TITLE): Program Director
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
DEPARTMENT MISSION
To support the full mission of The Salvation Army by providing compassionate, professional services to the clients with centralized shelter intake, transportation, and crisis response to effectively meet the needs of vulnerable Chicagoans who are at risk of or experiencing homelessness.
Working with Chicago's 311 City Services, the Mobile Crisis Response and Shelter Referral Center will be the first point of contact for Chicagoans seeking shelter as well as other crisis response services. Critically, the services covered in this program need to be provided 24-hours a day, 7-days a week, 365-days per year, and across the entire City of Chicago.
OUTCOMES
The Data Entry Client Specialist will collect client information from Mobile outreach staff, entering client information into the Homeless Management Information System (HMIS), update existing entries, and organize hard copies of information appropriately and report as required to the centralized database. This position will also help in planning for future data needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the Homeless Management Information System administrator.
Maintain a detailed and organized system to ensure accuracy of data entry in the Homeless Management information System (HMIS).
Run Monthly reports on data quality.
Prepares, compiles, and sort documents for data entry. Verifies and logs receipt of data. Transcribes source data into the required electronic format. As needed will transfer information from paper formats into computer files using keyboards, data recorders, or optical scanners.
Establishing data entry standards by continually updating filing systems to improve data quality.
Addressing data inconsistencies by working with administrative staff to locate missing data
Attending to data queries and reporting any major data errors to management.
Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
Other duties as assigned.
Attend staff and required meetings to collect information and to share HMIS needs and updates.
RELATIONSHIPS
This position reports to the Program Director of The Mobile Crisis Response and Shelter Program Referral Center.
In contacts related to this position's duties, this individual act as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
An evaluation of how effectively staff responds to the services being provided will also be done.
EDUCATION/EXPERIENCE
Minimum of high school diploma or GED equivalent.
2 plus years of experience working in data entry.
Working experience with homeless families or individual population is a plus.
Experience with a computer based work environment and an excellent working knowledge of Word and Excel.
COMPETENCIES
Willing to promote the mission of The Salvation Army.
Able to work as a team member and well with others.
Demonstrated ability to use initiative and be a self-starter.
Excellent communication (verbal and written) and interpersonal skills.
An ability to work with confidential material.
Able to use diplomacy and good judgment.
An attention to detail.
Solid time management skills and the ability to prioritize tasks.
Flexibility in work schedule.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work and must be able to walk up two flights of stairs and lift up to 25 pounds.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. The individual will remain stationary for long periods of time; frequently required to reach with and use arms and hand and will be required to stoop, kneel or crouch.
The work environment for this position includes an office... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
