at Insight North America, Inc in Hanover Park, Illinois, United States
Job Description
Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.
The Sr Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
Perform necessary hardware and peripheral repairs, identifying problems and determining the most efficient and cost-effective resolution to minimize customer downtime.
Install and test system hardware at customer site, setting up and testing the hardware, identifying system hardware problems, and following any special instructions.
Complete all required documentation involved in a service call to ensure accurate billing and timely return of defective products/parts.
Identify system hardware problems and determine the most efficient and cost-effective way of resolving the problem.
Order replacement parts using vendor-supplied tools such as web sites, phone support, etc.
Understand current depot programs such as Hot Swap and AR3D and participate as needed.
Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products.
Resolve software configuration problems and diagnose hardware problems at the workstation level.
Identify, pull, terminate, and label Cat3, 5e, Cat 6, Cat 6A, coax, and fiber optic cable.
Install support structures and pathways such as J-hooks, support rings, cable slings, cable tray/ladder rack, conduit, and raceway.
Terminate workstation outlets, patch panels, 110 and 66 blocks, and fiber.
Read blueprints, identify cable paths, and assist with site surveys and bidding.
Install, test, and configure network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
Install, test, and support Network Operating Systems (NOS) and their applications.
Perform server hardware support, troubleshooting, and performance tuning.
Implement and support Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.
Implement and support Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.
What you'll need to succeed
Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.
LANs, WANs, Personal Computers, messaging, and server software applications experience required.
Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
Ability to automate tasks using basic scripting techniques required.
High level of technical proficiency in microcomputer product areas a must.
Familiarity with large account environments and protocol required.
Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).
Excellent troubleshooting skills needed.
Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.
Ability to enter data into systems accurately required.
Must have the ability to multitask with strong organization and time management skills.
Must be able to respond effectively to inquiries or complaints within a timely fashion.
Knowledge of receiving, warehouse, and safety procedures a plus.
Possession of a valid forklift certification a plus.
6 months to 2 years of telecommunications experience required for Voice, Video, and Cabling.
Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software required for Hardware/Peripherals.
Minimum of one year hardware troubleshooting experience required for Hardware/Peripherals.
KNOWLEDGE, SKILLS, AND ABILITIES
High level of technical proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS). Comfort and familiarity with assembly and re-assembly of... For full info follow application link.
Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
