at Gorman & Company in Rockford, Illinois, United States
Job Description
Position: Guest Service Supervisor
Location: Rockford, IL
Job Id: 1056
# of Openings: 1
GUEST SERVICE SUPERVISOR
Embassy Suites is looking for a full time Guest Service Supervisor to lead our Front Desk team and who is committed to providing first class service. The Front Desk is one of the most important jobs in our hotel and this position is the first point of contact our guests see upon entering the hotel.
Embassy Suites team members are passionate about their work, but also like to have fun! It's an "all hands-on deck" kind of environment to get our jobs done. Our company was also voted "Best Place to Work." We offer a full line of great benefits including 14.5 days of PTO and even Pet Insurance to those who qualify! If you want to have fun, be valued and make a difference, apply today!
As the Guest Service Supervisor for our team, you will complete a variety of tasks which will include:
Supervise and schedule Guest Service Representatives.
Make recommendations for staff selection, training, and discipline.
Maintain shift checklists, direct bill, and other operational binders and materials.
Check ins, check outs, and make reservations for guests.
Sell and up-sell hotel facilities and services.
Ensure office areas are stocked with equipment.
The position is ideal for someone with the following experience and qualities:
High school diploma or equivalent.
Previous experience as a Guest Services Representative.
Good personality and positive interpersonal skills.
Accuracy and attention to detail.
Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
Dependability and regular attendance.
Ability to perform basic arithmetic, including the use of percentages.
Why work with us at Embassy Suites?
Competitive Pay starting at $16 per hour
Full Benefits- Medical, Dental, Vision, Life, Short/Long- Term Disability, Flex Spending, and more!
401K+ Match (up to 6%)
14.5 Days PTO & 9 Paid Holidays
Employee Assistance Program
Education Reimbursement towards position related coursework
Team Member Development & Training
Embassy Suites is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.
Equal Employment Affirmative Action Employer
Apply for this Position
Gorman & Company is an Equal Employment Affirmative Action Employer.
