at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
Job Overview: Under general direction from the Training Director and/or Supervisor, identifies, schedules, and coordinates brand-training programs. Facilitates New Hire Orientation bi-weekly or as needed. Facilitates brand training programs that drive brand strategy and recognition for the business. Develop new curriculum and edits existing brand training programs such as training workbooks, demonstration models, multimedia visual aids, refresher training, etc. Meets with department managers and staff to discuss ways to create brand awareness and promote and integrate brand customer service into the employee culture. Works with Training Supervisor to track, measure, and monitor the completion and effectiveness of development and training programs to ensure alignment with business and tribal development strategies. Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance. Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all. Duties and Responsibilities:
- Assists with the development and implementation of enterprise brand training programs at all WCHGA locations
- Works flexible hours; evenings and week-ends as requested or required
- Coordinates training schedule for enterprise brand training programs. Identifies employee groups for supervisor/management training
- Facilitates New Hire Orientation (NHO) bi-weekly or as needed. May be requested to conduct NHO in the evenings or on week-ends for Wind Creek Hospitality property expansions
- Cross trains other Training Specialists
- Assists Training Director with identification of organizational issues and needs and appraises opportunities for development or improvement utilizing training
- Evaluates and measures the effectiveness of training programs. Ensures alignment with business strategy and objectives; make recommendations for change
- Partners with Training Director to develop training aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and scripted role- play scenarios
- Partners with Training Director to conduct training needs analysis
- Assists Training Supervisor with curriculum revisions and methods to improve effectiveness
- Establishes training codes and maintains training history in Great Plains for all employees
- Other duties & responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- Bachelor’s Degree with two (2) years of direct classroom training experience– required
- OR an Associate’s Degree with four (4) years of direct classroom training experience– required
- Ability to work independently- required
- Excellent public speaking skills- required
- Excellent Word, Excel, PowerPoint and Outlook skills required; an average score of 70% or higher on the skills test- required
- Ability to manage multiple projects simultaneously- required
- Excellent communication skills both written and verbal- required
- Experience with designing and implementing training programs preferred (will be asked for work samples)
- Excellent platform skills delivering classroom training such as New Hire Orientation, On- the -Job Skills Training and Customer Service training. (will be asked to present training module as part of interview process)
- Proven ability to work cross-functionally with all levels of employees and management
- Knowledge and experience of current training and development methodologies, including principles of adult learning, and assessment techniques
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training at multiple locations as needed
- Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
