at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
Job Summary
The Technician Level One is responsible for installing and configuring hardware and software on a high volume of computers, printers and other products for customers on a daily basis.
What you will do:
Configure customers systems to their required specifications.
Test systems to ensure 100% quality.
Maintain minimum monthly productivity goals.
Troubleshoot problems with computer systems, including hardware, software and peripheral equipment.
Ensure that customers receive the highest level of customer service.
Communicate issues concerning customer orders to the area Help Desk or Team Leader.
Adhere to safety procedures and guidelines at all times.
Perform any additional duties assigned by management.
It may be necessary on occasion for this individual to work beyond their regularly scheduled shift.
Overtime is to be expected and in some cases may be required.
Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying
products in combination at any given time.
Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology.
Ability to multi-task, organize and prioritize.
Ability to apply common sense in performing job.
Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
What we expect of you:
High School diploma or GED
A+ Certification or an equivalent combination of education and experience with the ability to demonstrate knowledge
Excellent analytical skills with the demonstrated ability to understand data finding to draw conclusions and develop actionable recommendations
Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
Ability to quickly learn about new technology and keep pace with an ever-changing industry
Effective communication skills both oral and written using a variety of styles and techniques appropriate to the
audience
Ability to assemble and disassemble computer equipment, mechanically inclined
Obtain certifications and continually learn new technology.
Demonstrate ability to lift and carry up to 25 pounds of force frequently (34-67% of the workday) and 26 to 50 pounds of force occasionally (0-33% of the workday). The team lift system must be utilized for loads weighing more than 50 pounds.
Demonstrate ability to push and pull up to 10 pounds of force occasionally (0-33% of the workday).
Demonstrate ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts
Ability and willingness to travel up to 20% or as needed to other CDW locations, meetings and client sites
Ability to understand, remember, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
Ability to apply common sense in performing job.
Ability to understand and follow basic instructions and guidelines.
Ability to travel as needed.
Net+ Certification a plus
Knowledge of computer components and configuration of various types of computers, as demonstrated by previous experience building and installing computers
Basic knowledge of CDW's internal systems a plus
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe.Our fingerprints can be found on technology inworkplacesof more than 250,000companies;from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
