at Wind Creek IL LLC in East Hazel Crest, Illinois, United States
Job Description
Job Overview:
The Manager develops, coordinates, organizes, and ensures successful completion of promotions and promotional advertising for their assigned WCH property.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Creates, implements and executes promotions (immediate, short and long range) to ensure growth in player profitability and overall brand engagement while retaining existing customers and acquiring new customers
- Designs and executes promotions for the Casinos that drives play, trips, time on device, increased brand engagement and hotel occupancy (where applicable)
- Develops canned instantaneous promotions with collateral support via all media/communication options that can be implemented immediately; Communicates and works with other departments to determine criteria/standard procedures for instantaneous promotions usage
- Ensures that promotions are creative, bring energy to the property, and adhere to Gaming Commission regulations and/or other state requirements based on region
- Creates and implements promotions that are tailored to online and on property (OLOP) company initiatives
- Evaluates reports and measurements of promotions to ensure they meet or exceed expectations of play, trips, time on device, increased brand engagement and hotel occupancy (where applicable)
- Maintains an ongoing schedule of promotions as outlined in the property marketing plan
- Prepares financial pro forma projections of expected profitability for proposed promotions and reviews the results of past promotions and events; Makes recommendations for the feasibility of repeating or modifying those promotions
- Develops theme, format and budget specifications for all promotions
- Coordinates and acts as master of ceremonies for promotions and special events related to the casino
- Coordinates all décor requirements for promotions
- Determines staffing needs and ensures proper work schedules necessary to implement promotions
- Ensures public awareness of events
- Directs, oversees, and assists the Corporate Director of Promotions, Property and Corporate leadership with planning of promotions, entertainment and other marketing projects as assigned
- Distributes promotional materials online, throughout casino, and local area as needed
- Completes required paperwork and reporting for promotion winners including winners’ releases and IRS 1099 forms
- Handles special assignments from the Corporate Director of Promotions, Chief Marketing Officer, and Property Leadership
- Communicates all events and information related to the events to operating departments to ensure timely coordination of all promotions and assures that appropriate personnel are equipped to address customer concerns
- Establishes an effective working relationship with all operating departments
- Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- Bachelor’s Degree in Marketing, Public Relations or Related Field AND two (2) years supervisory or management experience in Marketing– required
- OR Four (4) years’ experience in a Management position in Marketing– required
- OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality– required
- Two (2) years’ experience with planning and/or execution of promotions and special events - required
- Five (5) years’ Marketing, IT, or Customer Engagement experience in a major casino or resort environment (property or organization with revenues larger than $250 million per year) with a proven track record of increased revenues– required
- Experienced and proficient user in Microsoft Excel; a skills test will be administered and candidate must achieve at least 70% skills pass rate– required
- Excellent verbal and written communication skills; English and Spanish fluency– preferred
- Experience in Commercial Gaming (preferred)
- Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)
- Must have strong leadership, organizational, communication, human relations, and decision-making skills.
- Must be organized and detail oriented
- Must successfully pass job interview, including a guest service audition
- Exceptional service attitude
- Superior people skills
- Must have public speaking experience
- Self-starter with a strong sense of urgency in tackling challenges
- High level of professionalism
- Ability to work calmly in difficult, high-pressure and high-stress situations
- Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays
- Possess a valid state-issued driver’s license
- Willing to travel and participate in training as recommended or required
- Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
