at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategorySoftware Engineering
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
About the Role:
The Data Analytics Manager, Global Success and Business Intelligence (GSBI) professional will play a crucial role in supporting the explosive growth of Salesforce. This role is a hybrid of traditional jobs in strategic planning, sales strategy, business operations, reporting, and analysis - requiring a mix of market analysis, account optimization, and business operational support.
This individual contributor role is part of a high-performance team comprised largely of former management consultants. Success in this role means assisting the Customer Success Group (CSG) to drive the continued success of Salesforce by supporting our customer success strategy. Sample projects range from the strategic to the very operational including supporting the creation of the retention strategy, evaluating growth opportunities, business planning, customer segmentation, and regular review of key performance metrics.
The deliverables include detailed analytic models, custom performance analysis, building scalable reporting, and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.
The successful candidate will have relentless curiosity and possess a passion for creating innovative analysis to identify opportunities. Moreover, this person will excel at extracting insights from data and converting ideas to action.
Responsibilities:
* Collaborate with high-performing team of talented Analysts and Sr. Analysts by providing clear direction, setting measurable goals, and offering continuous mentorship. Implement a culture of excellence and continuous improvement through hands-on training, regular performance feedback, and opportunities for professional growth. Ensure the team's alignment with organizational objectives, driving innovation and delivering actionable insights that contribute to the company's success.
* Assist in model development and dispersing of targets aligned to compensation plans for CSG and Sales teams, ensuring alignment with organizational objectives and market competitiveness.
* Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their KPIs
* Deliver analytics reporting and ROI for Customer Success Strategic Programs
* Understand the underlying data architecture supporting Customer Success and how to use it to report on business performance
* Develop comprehensive documentation and establish a streamlined processes using Salesforce solutions and external tools to unify methodologies, ensuring a single, accessible source of truth within the Salesforce ecosystem
* Identify and optimize the true drivers of financial performance, productivity, customer engagement, and other metrics
* Develop Business Intelligence (BI) dashboards for use by global leaders and field teams in the Customer Success Group
* Assist in developing and delivering presentations for senior executives to engage with their leaders or counterparts
Desired Skills/Experience:
* 6+ years of business analytics and/or business operations experience
* Self-starter and a high degree of motivation to go above and beyond the task at hand
* Bachelor's degree in the quantitative field from an accredited university. MBA or Masters in a technical field a plus
* Valuable work experience focused on quantitative analysis, Excel, and logical reasoning
* Proficiency with SQL... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
