at City Winery in Chicago, Illinois, United States
Job Description
City Winery on the Chicago Riverwalk provides Chicagoans and
visitors a way to engage with the city in a unique way. Guests have a truly
special experience with locally and sustainably-made products. City
Winery brings what we do best in the West Loop to the Riverwalk. The menu
features our top selling items from the West Loop location. In addition, wine
is served through a unique tap system to showcase the company’s commitment to
sustainability.
Position Summary
Restaurant Hosts are responsible for delivering
consistently exceptional guest experiences to guests of City Winery. The Host
serves as the first and last point of contact throughout the guest experience
and is responsible for greeting guests while entering and departing the
location, handling inquiries and reservations, and supporting in other areas of
the operation as needed.
This is an exceptional opportunity to work
outdoors on the beautiful Riverwalk in Chicago. This role is a full-time,
SEASONAL position anticipated to end around early December.
Minimum Qualifications
+ 1+ years experience as a Host in a fast-paced, high-volumeservice environment and/or equivalent relevant experience
+ Strong work ethic, team player, and exceptional guestservice skills
+ Ability to consistently deliver high-quality guestexperiences, exceed guest expectations, and strive to create a memorableexperience at every City Winery visit
+ Effective communication and interpersonal skills with aproven ability to build positive relationships with people in the scope ofemployment
+ Aptitude to resolve problems
+ Ability to execute professional guest service experience
+ Ability to handle all guests with composure and hospitality
+ Polished presentation
+ Ability to work both independently and in a teamenvironment
+ Must be fluently literate in English including ability toread, write, communicate, conduct basic business related mathematics, and ableto accurately function a POS
+ Ability to work a flexible schedule including days, nights,weekends, and holidays
+ Ability to perform physical requirements of the roleincluding standing/walking for entirety of shift, bending, pulling, pushing,using stairs, lifting and carrying up to 25 pounds
Overview of Responsibilities
+ Provide positive guest experience including greeting,conversing with, and thanking departing guests
+ Escort guests to seats and set them up for a pleasurabledining experience based on appropriate floor plan
+ Accommodate guest requests while seeking managementapproval when appropriate
+ Manage all call-ins and walk -in inquiries, directing toappropriate departmental contacts or taking messages and communicating to suchdepartments as necessary
+ Ensure all dining areas are tidy, presentable, and in safecondition and set up/rearrange/breakdown dining room for service accordingly
+ Manage miscellaneous day-to-day communications, includingbut not limited to, voicemails, emails, deliveries, and reservation calls andcommunicate any important reservations/guest inquiries.
+ Maintain all reservations/seating through designated system
+ Provide guests with accurate wait time estimates duringbusy periods
+ Perform necessary opening/closing tasks
+ Rotate seating between different stations to ensure evenworkloads for waitstaff
+ Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant
+ Maintain menu knowledge, including ingredients, preparationmethods, and allergen information and communicate this information tableside toguests
+ Maintain organized, clean, and safe work areas at all times
+ Attend trainings, tastings, meetings, as needed
+ Follow all company policies, procedures, and guidelinesincluding being ready to work at scheduled shift time, in uniform, with neatand presentable appearance.
+ Perform all other reasonably assigned duties.
