at Varian Medical Systems, Inc. in Chicago, Illinois, United States
Job Description
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
BrachyTherapy Field Service Representative
The BrachyTherapy Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times. The Brachy FSR is responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on all designated Brachy HDR equipment according to instructions and company guidelines and regulatory requirements. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support. More info on Brachy products can be found on http://varian.com/oncology
Troubleshoot, diagnose, and repair all designated Brachy HDR equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
Develop and maintain strong customer relationships through the use of strong written, verbal, and interpersonal communication skills. More info on Brachy products can be found on http://varian.com/oncology
Minimum Required Skills and Knowledge:
Possess a minimum of a High School Degree or equivalent
Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks Knowledge of and professional experience with tools & test equipment including but is not limited to digital volt meters and other electronic and electro-mechanical engineering test equipment used for verification/checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems.
Basic computer usage and debugging skills.
Fundamental knowledge of networks and networking techniques.
Basic understanding of Brachy systems
Capable of performing routine maintenance such as follow ups, planned service and minor technical bulletins.
Customer focused attitude.
Strong time management & organizational skills.
Articulate and skilled in interpersonal communication.
Fluency in English, both written and spoken.
Familiar with tools such as: Outlook, Microsoft Word, and Excel.
A passion for making a difference in the lives of cancer patients by ensuring that systems meet maximum uptime and perform safely and effectively.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
Other Desired Skills and Knowledge:
AA/BS/Military Electronics or Electro-Mechanical Training and >2 years of practical field experience desired
Applicants with RADAR, SONAR, Fire Control, and Avionics tech experience are highly encouraged to apply; BMET/CRES Certification a plus.
Be able to interpret customer concerns and translate to machine issue.
Will be assigned as primary... For full info follow application link.
EEO Policy: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
