at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
Job Summary
Under limited supervision, design and deliver training for the customer service department.
Provide support to the training department and new hire on-boarding.
Act as a lead in the Training department.
Job Description
Responsibilities:
- Design and deliver general or specialized training as required. May include Customer Service, Catalog Sales, SRS, Data Entry, BMITs.
- Ensure training curriculum addresses the needs of the business and employees. Customize training programs as needed.
- Coordinate and facilitate new hire orientation specific to Customer Service and the departments within. Prepare room and materials, coordinate speakers/videos, present company information and address questions. Connect new hires with needed resources and address their questions.
- Schedule and coordinate the training calendar. Organize and prepare all participant workbook materials including handouts, case studies, role-plays, videos, etc. Update training examples and ensure test client (SAP) is ready before each new training session.
- Enter and maintain course information in Compass site. Distribute pre-class assignments, ensure approvals, and distribute invitations and reminders to participants. Ensure participants complete required pre and post class work and/or tests. Track and maintain employee training records.
- Administer new hire and hiring manager surveys regarding on-boarding process and compile reports. Review results to identify areas of opportunity and provide recommendations to enhance training programs.
- Monitor newly trained representatives during the first three weeks of employment to assess training effectiveness. Identify gaps and provide feedback for improvement.
- Ensure retention and understating of training materials.
- Makes recommendations to Training Manager on new training or technology.
- May represent Training department in strategic planning sessions.
- Mentors and guides Training Specialists, Associates and Coordinators. Acts as lead for training team.
Qualifications:
- Typically requires a Bachelor's Degree.
- At least 4 years of training experience Experience providing training and developing process documentation/user manuals. Experience with MS Office Suite (Excel, Word, PowerPoint, Outlook). Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, were focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
