at United Community Bancorp, LLC in Auburn, Illinois, United States
Job Description
IT Help Desk Manager - Auburn, IL
Auburn, IL
United Community Bank is seeking an IT Help Desk Manager to lead and manage our service desk operations. This position is a hands-on technical manager role that is responsible for providing excellent customer service to our employees. This position will office at 200 North 5th Street in Auburn, IL. Work Hours: 8am - 5pm, Monday - Friday. Nights, Weekends and On -Call as Needed
Essential Duties and Responsibilities:
-Supervises the help desk team by defining and establishing schedules, setting priorities, providing support and direction
-Responsible for performance evaluations, coaching, training, and career development
-Responsible for ensuring projects are completed in a timely manner
-Responsible for IT Asset Management Lifecycle, procurement, deployment, support, maintenance and disposal
-Participate in an on-call 24x7 support rotation as needed in the event of an IT system outage or failure
-Ability to prioritize and follow up on multiple tasks concurrently, with a focus on attention and detail in a fast-paced environment
-Ability to travel as needed
Preferred Experience:
-Bachelor's Degree in Computer Science, Information Management or related field and or equivalent experience
-Industry certifications relating to the duties of this position (i.e. A+, Network+, ITIL, COBIT, Lean IT, Project Management)
-At least 4 years of experience directly related to the duties of this position
-Broad and strong knowledge of hardware and software: including desktops, laptops, mobile devices, MS Office, Windows, Active Directory Administration, printers and networking
-Excellent written and verbal communication skills
-Excellent organizational skills
-Experience managing a ticket request system
-Experience supervising employees in person and remotely
Additional Requirements
Strong attention to detail
Strong time management and organizational skills
Ability to practice discretion and handle confidential information in a professional manner
Ability to perform duties independently with limited direct supervision
Problem Solving/Analysis skills
Ability to multitask
Strong professional integrity in compliance with company policy, and ethical and legal standards
Attendance Requirements
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Physical requirements:
Ability to stand or sit for up to eight hours
Requires bending, stooping or standing as necessary
Requires the ability to hear, speak and/or signal people
Effectively communicate verbally, in writing, and in English
Requires manual dexterity, typing, and the ability to lift files and open filing cabinets
The employee may occasionally lift and/or move up to 35 pounds
Apply Online
Download Application
IT Help Desk Manager - Auburn, IL
https://ucbbank.com/careers/apply/985
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
