at Signode Industrial Group in Roselle, Illinois, United States
Job Description
Service Account Coordinator - Roselle, IL
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Description/Job Summary
About Signode:
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.
We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a materials, processes and automation technology that have revolutionized the sector.
Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.
Benefits:
Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary:
$22-$31.09/hourly
Summary
Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products.
Essential Functions
Maintain cases, workorders and workflow of the customers' request of service.
Utilize the service management system to accurately input the customer's information and equipment.
Schedule an appropriate time for service.
Send quotes, order confirmations and invoices to customers.
Continuously audit mature cases, work orders, bookings, NAV Report and posts.
Assist Regional Service Managers in emergency scheduling, monitor the closing out of open orders.
Contribute to operational excellence and continuous process improvements for the department.
Determine and communicate possible sales opportunities for additional products and services based on customer needs.
Collaborate with other departments to resolve customer issues.
Assist the Service Administration Department with other related administrative activities in the department.
Position Qualifications
Education: High School Diploma or GED required.
Experience: Minimum 3 year's customer service or dispatching.
Functional Success Drivers: Possessing these competencies are what we require for an individual to be successful in this role.
Adaptability
Organization / Planning
Conflict Management
Customer Focus
Decision Making / Judgment
Team Player
Reasonable Accommodation Statement
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
