Product Manager II

at First American in Chicago, Illinois, United States

Job Description

Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoProduct Management defines, promotes and communicates the strategic roadmap for current and future products. Work closely with internal and external stakeholders to gather insights, understand current business process, challenges, and opportunities. Identify potential products and emerging markets; conduct market research; generate product requirements; determine specifications; create product roadmap; conduct competitive assessments and product positioning; and craft marketing strategies/campaigns for new product introduction/launch. Act as primary contact and product evangelist to build awareness, understanding, and user acceptance. Works with customers to develop and prioritize high level product requirements and ensure customer satisfaction and goals are met. Work closely with technology, sales and other cross functional teams to determine plans for product implementation, upgrades and deployments. Participate in creating and driving product positioning and customer messaging.

HOW YOU'LL CONTRIBUTE
Translates product strategy into detailed requirements
Drive the ongoing advancement and planning of the product roadmap by working with internal stakeholders such as Sales, Marketing, Development & individual clients to understand, identify, and define future needs and opportunities. Approves project scope and change requests.
Execute the product roadmap by providing direction to the product development team for product evolution and priorities, ensuring that the experience gained from external market activities, usage analysis, competitive response, and market research is reflected in future product releases
Understands customer needs, pain points, and opportunities by developing impactful positioning and customer messaging. Specifies research needed to obtain market information
Builds deep product knowledge and articulates key product differentiators in an impactful way
Recommends the nature and scope of present and future product lines by reviewing product specifications, requirements, risks, and appraising new product ideas and/or product changes
Define high level customer requirements for the entire customer experience including product features and functions, target markets, and pricing. May participate in creating product collateral to articulate benefits and value proposition of Company product lines.
Assess market competition by cultivating knowledge of competitor products to identify product gaps, assess and address competitive threats, and gain a competitive edge

WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
Bachelor's degree or equivalent combination of education and experience
5+ years' directly related experience in product or services development

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Leadership presence with strong communication skills and the ability to interact with and explain complex concepts to stakeholders and management
Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy
Experience in working in cross functional highly matrixed environments
Innovative and forward thinking
Advanced knowledge of MS Office applications
Sound decision making, creativity, analytical and problem-solving skills
Ability to build relationships and ensure cooperation across First American product companies
Project management skills
Business acumen, strategic agility, influence outcomes and change and negotiate for resources
Successful track record designing, developing, and executing a wide range of projects
Drives and models customer loyalty, manages... For full info follow application link.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.