at YOH in West Des Moines, Iowa, United States
Job Description
Debt Collector IA # 486
Category:
Admin/HR/Accounting/Finance
Employment Type:
Contract
Reference:
BH-375647
Collections Specialist (Debt Collector) needed for a contract opportunity with Yoh's client located in Des Moines, Iowa.
Job Details:
Assignment duration: 6+ Months (Possibility to extend)
Location: Des Moines, Iowa 50131
Hours: 7:00 AM-4:30 PM CST (Some flexibility)
Pay rate: $24 per hour.
Questions to be discussed if interested:
An overview of debt collection experience
Number of outbound/inbound calls completed per day or week.
As a Temporary Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.
Location/Hybrid Requirements:
Local candidates only. (Must be within 50 miles of Des Moines, IA office).
Required days rotate between Tuesdays and Wednesdays depending on the week; flexibility is provided.
*In-office attendance requirement is 8x/month with the possibility of additional onsite days depending on business needs.
2 of these 8 days MUST be Monday or Friday
Roles and Responsibilities:
Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps.
Communicate with debtors by telephone and in writing.
Manage debtors and arrears process.
Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request.
Continue all necessary actions to collect payments and/or terminate accounts.
Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery.
Requirements / Qualifications
Bachelor's Degree strongly preferred.
1-3 years of collections, customer service, and/or sales experience.
1-3+ years of B2B or B2C collections experience.
Experience & knowledge in the leasing & finance sector is a plus.
Ability to speak French or Spanish is a plus.
Customer focused.
A team player with excellent interpersonal skills.
Quality driven and results oriented.
Able to work in a very fast-paced environment and adapt to situations.
Experience with measurables and managing portfolios in a collection's environment.
An individual with a background in the food and agriculture industry would be a plus.
Able to work out administrative issues and account reconcilements.
Ability to multitask and work out of multiple systems at once.
Ability to pivot from inbound to outbound calls at any given time.
Opportunity is Calling, Apply Now!
Recruiter: Emily Loveland
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
