Customer Service Representative

at Robert Half in Channahon, Illinois, United States

Job Description

Description

Are you a dynamic individual passionate about customer service and have a knack for detail-oriented tasks? We are looking for a Customer Support and Order Management Specialist who can seamlessly handle a variety of responsibilities, from answering calls to managing shipping documentation, all while ensuring top-notch service quality and adherence to safety protocols. A client of Robert Half is seeking a proactive and enthusiastic Customer Support and Order Management Specialist to be the cornerstone of their customer service team. Onsite in Minooka, IL

Responsibilities:

Customer Interaction & Order Processing:

+ Manage incoming customer calls with professionalism and courtesy, addressing inquiries related to orders, products, and issues.

+ Efficiently enter orders and related data into our ERP system, ensuring accuracy and timeliness.

+ Prepare and distribute production orders and documentation to ensure smooth workflow.

Documentation & Reporting:

+ Create and manage outbound shipping documentation, ensuring all necessary paperwork is complete.

+ Prepare orders for invoicing, segregate delivery paperwork, and provide necessary post-delivery information to customers.

+ Update and maintain price books regularly.

+ Generate monthly pricing for selected accounts and compile monthly sales reports.

Sales Support:

+ Assist the sales team with various tasks such as price adjustments, memo preparation, quotes, and report generation.

+ Maintain and update contact records and related data in our Contact Record Management software (Deacom).

Logistics Coordination:

+ Coordinate international shipments, ensuring compliance with all relevant regulations and customer requirements.

General Duties:

+ Perform miscellaneous tasks as assigned, contributing to the overall efficiency and productivity of the team

Quality:

+ Foster employee commitment to company policy goals and encourage participation in quality improvement initiatives.

+ Ensure compliance with documented Quality System procedures.

+ Leverage creativity and imagination to enhance product quality and meet customer expectations.

- Proficiency in customer service is required

- Demonstrated skill in data entry is necessary

- Experience with order entry is a must

- Knowledge of logistics is required

- Ability to provide customer quotes accurately and efficiently

- Excellent communication and interpersonal skills

- Strong problem-solving abilities

- Proficiency in using computer software and online systems

- Ability to multi-task in a fast-paced environment

- High school diploma or equivalent educational qualification is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .