at Teksystems in Abbott Park, Illinois, United States
Job Description
Description:
Our Customer is looking for a Conferencing Services Technician to assist with the upgrade and implementation of conference room technology across multiple office locations. The Conferencing Service Technician will assist with planning the operational and installation activities for AV across the enterprise. This will include coordinating with internal IT teams, facilities, business clients and vendors to facilitate the successful installation for new room deployments.
The ideal candidate will have strong knowledge installing AV systems, coordinating with vendors, and tracking / communicating implementation status to ensure successful implementation. Knowledge of Cisco Video Conferencing hardware (MX, SX and Room), as well as, registering and deploying video conferencing end point in a Cisco environment using Cisco Control Hub is a plus. Candidates will utilize existing customer standards and design templates to facilitate the build, installation and testing.- Plan the operational and installation activities for AV
- Lead larger, more complex technology deployments in support of conference room management following the standards of technology deployment projects
- Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements
- Lead cross IT initiatives to assure successful AV experiences as they relate to new room deployments
- Champion change and innovation. Requires global perspective on making decisions
- Adhere to established policies. Provide all related quality deliverables determined by QA practices
- Work with local site facilities to scope out and execute the full AV installation.
- Act as a liaison between IT and clients to assure successful implementation of technology deployment projects. Serve as a source of information to IT organization and clients on all projects within realm of responsibility
- Deliver all technology deployment projects within scope, on-time and within budget
- Act as SME, and as part of a team, responsible for implementation, operation, troubleshooting and vendor escalation of AV equipment, including conference AV and unified communication systems
- Liaison company standards between architect, vendors, and stakeholders, making and approving substitutions where applicable
- Work cross functionally between IT teams to assure successful conferencing experience
- Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
- Provide regular updates to stakeholders and users of conference spaces around upcoming changes, downtime, and training opportunities as related to AV
- Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
- Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that the project team adheres to requirements
- Establish and foster relationships with appropriate internal partners, providing day-to-day contact on project status and changes integrators and facilities.
- Identifying risks and forming contingency plans around conference room deployments and upgrades
Skills:
video conferencing, audiovisual, Implementation, Customer service, Technical support, Hardware support
Top Skills Details:
video conferencing,audiovisual,Implementation,Customer service,Technical support,Hardware support
Additional Skills & Qualifications:
- Strong leadership and organizational abilities
- Willingness to build professional relationships with staff and clients
- Excellent communication, motivational, and interpersonal skills
- Ability to interpret technical needs and offer solutions
- Excellent problem solving, decision-making, interpersonal and communication skills
- Courteous, punctual, and dependable
- Willing to work early and late hours to accommodate a global scope
Qualifications
Excellent technical, diagnostic, and troubleshooting skills- Familiarity with Cisco Control Hub, Cisco Call Manager, MS Teams Admin, other unified communications systems
- Experience working with interoperability between MS Teams and Cisco
- Strong leadership and organizational abilities
- Willingness to build professional relationships with staff and clients
- Excellent communication, motivational, and interpersonal skills
- Ability to interpret technical needs and offer solutions
- Excellent problem solving, decision-making, interpersonal and communication skills
- Courteous, punctual, and dependable
- Willing to work hours to accommodate a global scope
Experience Level:
Intermediate Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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