IT Support Technician II

at Teksystems in Lombard, Illinois, United States

Job Description

Description:

We have a job opening for an IT Support Technician in Lombard, IL. The IT Support Technician II will be responsible for providing technical support to end-users of all levels, dealing with various software and hardware issues. This role requires excellent communication and problem-solving skills to provide first and second-tier technical support, as well as the ability to research, resolve, and escalate IT issues when necessary.

Responsibilities:

- Knowledge of Windows desktop operating systems (Mac experience is a plus)

- Providing technical support services to both local and offsite customers

- Entering all incidents and requests into the Service Desk ticketing system

- Providing ticket status updates to management and customers

- Following documented operating procedures and customer service guidelines

- Managing user accounts in Active Directory and within applications

- Adhering to all escalation procedures for timely problem resolution

- Performing computer imaging and coordinating the deployment of new Windows 10 desktops and laptops

- Supporting Apple and Android mobile devices for end users

- Assisting with projects and tasks outside of Service Desk Support when needed

- Some travel (up to 25%) may be required for troubleshooting and infrastructure setup at multiple locations throughout the US

- Other duties and responsibilities as assigned

Requirements:

- 3 years’ experience in IT corporate service desk support, Windows OS/Office software, and ticketing systems

- Excellent communication, technical and analytical skills

- Experience working with customers possessing varying degrees of technical aptitude

- Excellent communication and interpersonal skills

- Ability to manage own time and schedule own tasks

- Resourcefulness, initiative, and analytical abilities

- Knowledge of relevant call tracking and ticket management applications

- Proficiency in using and supporting Microsoft Office 365 and Multifactor Authentication

- Strong background and administration skills in MS Office 365 and Active Directory

- Experience troubleshooting hardware, software, and network issues

- Practical understanding of Group Policy, Active Directory, DNS, and DHCP

- Knowledge of troubleshooting network connections, printers, share permissions, and devices

- Experience creating and maintaining training documentation, procedures, and knowledge base articles

- Certifications such as A+, MCP, MCSA, MCSE, MCITP, HDI preferred but not required

- Understanding of ITSM and ITIL framework a plus but not required

Skills:

Windows, Active, Directory, Support, Deployment, Imaging, SCCM Windows 10, Troubleshooting, O365, Install,

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.