at Teksystems in Warrenville, Illinois, United States
Job Description
The Patient Access Specialist reflects the mission, vision, and values of the hospital, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
+ Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
+ Responds to questions and concerns.
+ Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
+ Maintains patient confidentiality per HIPAA regulations.
+ Provides exceptional customer service to patients which establish a positive first impression.
+ Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
+ Correctly identifies and collects patient demographic information in accordance with organization standards.
+ Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the systems in a patient/customer friendly manner.
+ Reaches out to patients to schedule an appointment as defined.
+ Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
+ Informs patients of any issues with securing the financial account for their encounter.
+ Completes out-of-pocket estimations as requested by patients.
+ Provides training and education as needed.
+ Manages work schedule efficiently, completing tasks and assignments on time.
+ Completes other duties assigned by manager.
+ Cross-training between various departments will take place to ensure coverage.
+ Participates in Quality Assurance reviews to ensure integrity of patient data information.
+ Uses effective service recovery skills to solve problems or service breakdowns when they occur.
+ Utilizes department and hospital policies and procedures to complete assigned tasks.
+ Adheres to all department policies and compliance requirements.
+ Avoids putting patient in financial or safety risk.
+ Other duties as assigned.
Communication and Collaboration:
+ Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
+ Collects authorization numbers in appropriate systems as applicable.
+ Provides professional and constructive environment for communication across units/departments and resolves operational issues.
+ May attend intra/interdepartmental meetings which involve walking within Campus.
+ Communicates customer satisfaction issues to appropriate individuals.
+ Demonstrates teamwork by helping co-workers within and across departments.
+ Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
+ Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
+ Accommodates all levels of communication ability.
Skills & Qualifications:
Must haves:
+ 3+ years of patient access or customer service experience
+ Strong typing skills
+ Great organization and communication skills
Nice to Haves:
+ Medical/Surgical Terminology
+ Epic or Cerner Experience
+ Insurance verification
+ Higher education
Experience Level:
Entry Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
