Manager, Mainframe Project Manager

at Ensono in Chicago, Illinois, United States

Job Description

Manager, Mainframe Project ManagerRemote – United StatesJR010545

Manager, Mainframe Project Manager

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.Honesty, reliability, curiosity, collaboration, and passionare thekeyto achieving our purpose.

About the role and what you’ll be doing:

As a Manager of Mainframe LCM Project Managers, the successful candidate will be responsible for managing Project Managers from the LCM Team in a shared/dedicated model across various technologies zOS, ISV, DB2, IMS and CICS/MQ/WAS . A Mainframe LCM PM Manager is responsible for planning, managing and reporting on the overall LCM function on each client while understanding their infrastructure and the timelines by when they will go EOS and the implications on security and client sentiments. The Manager needs to maintain, enhance and continuously improve LCM processes/services. You will draw from your technical and management expertise to mentor Associates, provide leadership on PM processes/issues as required, and prioritize workloads, and work directly with technical teams, customers, and management as required. As a Manager of Mainframe LCM PMs you will influence our upgrade strategy, and the tactical execution to deliver on forecasted upgrades in a timely fashion and delight our clients.

Position reports to Director, Mainframe LCM.

Key Areas of Focus for this Role

Service Delivery Excellence

+ Manage overall delivery & support PM processes across multiple segments to ensure sustainable PM practice

+ Ensuring that the client’ infrastructure and forecasted upgrades are achieved as promised

+ Provides technical inputs & guidance for any significant projects

+ Assesses the various risks on delivery and plans to mitigate these risks

+ Escalates issues where necessary provide suggestions/input mitigation for high risk situations

+ Assisting in building capabilities within the portfolio/span of control to meet demands as per the client or stakeholder context

+ Assisting with adjusting the supply (skill and scale) as demand changes

+ Creates an environment and culture of knowledge sharing of best practices and re-use

Client Focus and Relationship Management

+ Takes feedback and builds and implements action plans on an ongoing basis to ensure high levels of client satisfaction

+ Demonstrates understanding of client’/stakeholder’s business context, their products and services, partners and alliances, competitive landscape, future plans

+ Be a relentless client advocate and help enhance client experience

People Management and Leadership

+ Manage and lead a team of service-oriented professionals, including planning and allocating of resources, developing, coaching and mentoring employees and managing performance to deliver service outcomes and continuous improvements

+ Enables ongoing competency development of the portfolio/span of control

+ Assist in identifying training needs and ensures that every member has training and certification plans and all trainings happen as per these plans

+ Personally, spend adequate time on coaching and mentoring the next level of employees

+ Communicates on organization policy or processes e.g. appraisal or promotion process

+ Counsels people where there are issues regarding appraisals, promotions etc.

+ Focuses on career planning of all the next level in his/her portfolio/span of control by:

+ Implementing various listening mechanisms to capture aspirations of employees – these could be formal or informal mechanisms

+ Creating and providing opportunities for individuals to be able to show-case their talent and potential

+ Works with teams across functions to ensure hiring of the right resources

+ Attrition management and assisting in working on retention strategies

Operational Excellence

+ Manages & provides governance for the day to day delivery operations of Ensono Mainframe PMs

+ Regularly reviews the metrics of upgrade events and provides oversight and corrections needed

+ All portfolio/span of control activities are driven to achieve the portfolio/span of control level goals and scorecards w.r.t planning, monitoring, reviewing and reporting

+ Creates a focus within the portfolio/span of control for continuous service improvement by setting higher goals on quality and productivity and then tracking them to ensure that these goals are met

+ Aligns and implements various processes and reports to manage on-going operations

+ Assist in driving accountability and continual service improvements through reviewing support practices and performing trend analysis on key operational metrics, ensuring a high focus on end to end client experience

+ Ensures that data in all systems & dashboards is accurate at all given points in time

We want all new Associates to succeed in their roles at Ensono. That’s why we’ve outlined the job requirements below. To be considered for this role, it’s important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Required Qualifications

+ 5+ years of related experience with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree.

+ A successful candidate is one who thrives in a fast-paced environment, has customer obsession, thinks big, and knows how to simplify.

+ The ideal candidate has strong leadership qualities coupled with a strong Project and Program Management background in managing a team of Mainframe LCM Project Managers. He/She has a zeal to thrive for improving client experience, building a high performing team, love to learn new technologies and be passionate about speed of execution.

+ Deep understanding and demonstrated ability to adapt to complex business environments and situations.

+ Excellent communication (verbal, written and technical translation) skills.

+ Experience in maintaining IT Infrastructure policy, programs, procedures, standards as well as adherence to existing Service Level Agreements (SLA’s).

WhyEnsono (https://www.ensono.com/company/culture/) ?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.

JR010545