Manager, Commercial Technologies Management

at Cardinal Health in Springfield, Illinois, United States

Job Description

Commercial Technologies manages the enterprise’s portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This role will have the responsibility of leading multiple diverse teams with dependent work-streams to enable and support client program implementations for Sonexus Patient and Access Support Services on a customized Salesforce Platform.

What Commercial Technologies Management contributes to Cardinal Health

Commercial Technologies manages the enterprise’s portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Commercial Technologies Management provides strategic oversight, leadership and direction within the Commercial Technologies function.

Responsibilities

+ Develop and implement multi-year technology roadmap for both strategic and operational technology

+ Establish and develop relations with business stakeholders

+ Partner with the executive leadership team to leverage technology as a competitive advantage

+ Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits

+ Assess potential partners and vendors, and help structure relationships and approaches to integrate technology capabilities and functionality in various ways

+ Monitor relevant changes or advancements in technology to discover ways the company can gain competitive advantage

+ Design & customize technological systems and platforms to improve customer experience

+ Analyze the costs, value and risks of technology to advise management and suggest actions

+ Ensure aligned objectives and execution across internal and external stakeholders to create mutually beneficial partnerships to identify areas of growth and innovation

+ Advise on long term business and growth planning

+ Ensure product and services are compliant with the law and company’s policies

+ Manage strategic partnerships with preferred technology vendors

Qualifications

+ Proven experience as a senior technology leader at a healthcare related company

+ Proven experience leading distributed teams of Software Managers, Software Engineers and Quality Engineers

+ Deep understanding of the overall healthcare system and industry trends, including how different stakeholders interact, specifically Patient Access and Support Services.

+ Understanding of concepts including AI / GenAI, machine learning, natural language processing and other innovation trends

+ Understanding of healthcare, drug processes, prior authorization, benefit verification, patient journey etc.

+ Strong track record with Salesforce implementation and customization preferred.

+ Demonstrated understanding of business constraints and an ability to independently develop and convey highly complex strategic concepts in a concise and consumable manner for various audiences

+ Capacity to deliver on deadlines while contributing to various stakeholders, projects and business relationships at once.

+ Ability to develop and maintain capacity planning across multiple teams

+ Exceptional emotional intelligence to help manage complex relationships partners, stakeholders, design, engineering and leadership

+ Excellent verbal & written communications and strong storytelling skills

+ Experience in recognizing the impact of technical / digital approaches can have on strategic business decisions

+ 8-12 years relevant experience in product development and implementation roles preferred

+ Bachelor’s degree in business administration, healthcare administration, life sciences, entrepreneurship, leadership, or a related field; advanced degree (MBA, master in healthcare administration,) preferred

+ Ability to travel as needed (up to 30%)

What is expected of you and others at this level

+ Provides leadership to managers and experienced professional staff may also manage front line supervisors

+ Participates in the development of policies and procedures to achieve specific goals

+ Ensures employees operate within guidelines

+ Decisions have a short term impact on work processes, outcomes and customers

+ Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management

+ Interactions normally involve resolution of issues related to operations and/or projects

+ Gains consensus from various parties involved

Anticipated salary range: $102,000 – $169,010

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage

+ Paid time off plan

+ Health savings account (HSA)

+ 401k savings plan

+ Access to wages before pay day with myFlexPay

+ Flexible spending accounts (FSAs)

+ Short- and long-term disability coverage

+ Work-Life resources

+ Paid parental leave

+ Healthy lifestyle programs

Application window anticipated to close: 09/13/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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