at Anywhere Real Estate in Chicago, Illinois, United States
Job Description
Job Title: Director of Data Support
Anywhere is at the forefront of driving the digital transformation and building best-in-class products that help our agents and brokers sell more homes, make more money, and work more efficiently.
Data & Analytics (DNA) is Anywhere’s data arm. We create innovative analytics, data science, and robust data foundation capabilities to generate data-driven insights that serve the heart of Anywhere Advisor and Anywhere Brand business. Together with our business counterparts in the real estate business, we work daily to deliver differentiating insights (AI & BI) for Strategy and AA & AB Operations.
About the Role
We’re seeking an experienced individual to lead our Data Operations Team within Data & Analytics. In this critical position, you’ll be at the forefront of ensuring the smooth operation of our data infrastructure by overseeing incident resolution and data quality management.
Your primary focus will be on leading the L3 operations team, driving continuous improvement initiatives, and collaborating closely with stakeholders to address data requirements and concerns.
This role offers a unique opportunity to make a significant impact on our organization’s data-driven decision-making processes and strategic initiatives. We’re looking for someone with a proven track record in data operations and a strong ability to drive change and innovation within a dynamic environment.
What you’ll do:
+ Leading Data Operations Team: Oversee the data operations team responsible for resolving incidents and issues in data ingestion feeds, master data management, reference data management, Cloud Data Warehouse and data products. Providing guidance, support, and mentorship to ensure timely resolution of issues impacting data foundations and downstream data products.
+ Driving Continuous Improvement: Drive continuous improvement initiatives to streamline data processes, enhance operational efficiency, and optimize data quality. Identifying areas for automation and implement solutions to minimize manual intervention.
+ Collaborating with Stakeholders: Working closely with stakeholders across the organization to understand data operational requirements, address concerns, and prioritize initiatives. Building strong relationships with business partners to ensure alignment between data initiatives and organizational goals.
+ Monitoring Performance Metrics: Establishing key performance indicators (KPIs) and metrics to monitor the effectiveness of data quality and operational processes. Regularly analyzing performance data to identify trends, areas for improvement, and opportunities for optimization.
+ Staying Updated on Industry Trends: Staying abreast of industry trends, best practices, and emerging technologies related to data management, quality assurance, and operational excellence. Continuously seeking opportunities to enhance skills and knowledge to drive innovation and excellence.
About you
The ideal candidate will possess extensive experience in managing data operations at enterprise scale. You will possess strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. Excellent communication and collaboration skills are essential to communicate with technical & non-technical partners. The candidate must demonstrate a proactive and results-driven approach to problem-solving, with a focus on driving continuous improvement and innovation in data quality and operational processes.
If you are eager to shape the next generation of data foundations in the real estate industry and make an impact, join us in an extraordinary world-class data and analytics organization and become part of the digital transformation Anywhere is leading.
Your experience
+ Minimum of 15 years of experience in data operations or a related field.
+ Proven track record in managing operational teams and driving incident resolution in data feed and load environments.
+ Strong leadership skills with the ability to mentor and guide a team effectively.
+ Experience in incident management, data quality management, or similar areas.
+ Demonstrated ability to drive continuous improvement initiatives and streamline data processes.
+ Knowledge of Snowflake, AWS, Kafka, Airflow, Data Dog or similar big data technologies.
+ Excellent verbal and written English skills.
Behavioral Competences
+ Excellent organizational skills.
+ Excellent communication and presentation skills; ability to communicate on different levels of seniority.
+ Team player; enjoying being part of a cross-functional setup.
+ Ability to perform well on time-critical endeavors and on multiple fronts at the time.
+ Strong dedication to quality and a ‘client’ mindset.
+ A passion for learning and continuous improvement, both of yourself and your team members.
Welcome to Anywhere.
Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby’s International Realty® (https://www.sothebysrealty.com/eng) ?- the Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed.? We pursue talent? – strategic thinkers who are eager to innovate, focused on execution and accountable for results.? We value diversity? – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
+ Recognized as one of the World’s Most Ethical Companies since 2011
+ Anywhere has also been designated a Great Place to Work since 2019
+ Named one of LinkedIn’s Top Companies in the US.
+ Honored by Forbes as on of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With diversity, we succeed together. We hope you’ll join us
Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby’s International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technolog
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