at Deluxe in Chicago, Illinois, United States
Job Description
The Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.
Shift/Hours: 3rd Shift, Sunday – Thursday, 10:00pm – 6:30am+ Handles highly complex customers with unique, specific and/or challenging processing requirements.
+ Performs look ups and additional research on rejected payments and paperwork.
+ Higher level decision making on transactions
+ Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
+ Communicate with all areas of Operations throughout the shift to assure deadlines are met.
+ Customer Contact to resolve issues and processes
+ Process work accurately and maintain performance output in accordance with department and client standards
+ Demonstrates a high-level knowledge of specific client requirements
+ Assist with Training & Controls for Quality Assurance
Basic Qualifications:Education and Experience: High School Diploma or equivalent and 1 years experience in document processing.
+ Good hand/eye coordination
+ Demonstrated the capability to be extremely detail oriented and quality conscious
+ Comfortable working with tight and floating deadlines
+ Clear, direct communication skills
+ Comfortable working in a fast-paced, deadline-oriented environment
+ Flexible schedule, including weekends, holidays, overtime and/or off shifts
+ Team player with good interpersonal skills
+ Ability to work well independently and with others
+ Ability to adapt to change and learn new processes as the business evolves
+ Must meet the Deluxe established standard minimums for productivity and accuracy
Preferred Qualifications (PQs) Education: High School Diploma or equivalent Experience: 2 years of document processingAdditional Basic Qualifications:
Must be 18 years of age or older
Why Join Us:
+ We value our people and offer generous benefits – Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
+ There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.
+ A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .
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