at Hyster-Yale Group in Danville, Illinois, United States
Job Description
Job Title
Parts ID Specialist
Job Category
Business Support Services
Job Description
What starts with YOU , moves the world!
Put a LIFT in Your Career! Hyster-Yale Materials Handling, Inc, (HYMH), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Parts ID Specialist , in our Danville IL , facility.
The purpose of this position is to provide critical informational support to the Americas dealers, customers and queries from internal Hyster-Yale interests that includes, but is not limited to, parts identification and field modifications. The person in this position is responsible to communicate corrections and additions of data to the technical publications group via feedback requests through Contact Management. The position directly contributes to the sale of units, aftermarket parts and accessories.
The Parts I.D. function fills a critical need, as the only point of solution to maintain customer and dealer satisfaction. Without this mission focus HYG will see sales, profits and customer base erosion. This position must respond in a timely manner to 2,600 +/- requests per month to satisfy the informational needs and respond to truck down situations or pending sales. Research to acquire the correct information is considerably extensive and complex. This position must be able to decipher information given by dealers and apply common sense along with product knowledge to respond quickly and accurately to parts identification requests.
Who you are:
+ An energetic, highly motivated team player who can work in a fast-paced environment and will have a positive influence on all stakeholders.
+ One who provides parts identification to dealers and customers. Requires research into historical truck records, Parts and Service bulletins, technical publications, engineering and manufacturing bills-of-material, engineering drawings and documents, truck sales databases in the US and Europe (NOMS) and US and European manufacturing databases.
What you will do:
+ Provide parts identification to dealers and customers. Requires research into historical truck records, Parts and Service bulletins, technical publications, engineering and manufacturing bills-of-material, engineering drawings and documents, truck sales databases in the US and Europe (NOMS) and US and European manufacturing databases.
+ Provide bills-of materials and technical information to facilitate dealer installation of field modifications.
+ Maintain technical publications libraries and online files of parts, service and engineering documents for research purposes.
+ Provide correctional feedback to technical publications centers.
What you will need:
+ B.S. or Technical degree preferred or experience as stated below.
+ 4-6 years of relevant discipline preferred or education as stated above.
Skills, Experience & Abilities:
+ Strong communication, presentation, and customer service skills
+ Excellent written and oral communication skills.
+ Interpret Engineering Drawings and Specifications
+ Technical Knowledge
+ General Part Functionality
+ Engineering, Drawing and specification proficiency
+ Research and Analytical Skills
+ Industrial knowledge
+ General fork truck
+ Heavy farm machinery or automotive systems
+ hydraulic/electrical/fuel systems
Who we are:
HYMH designs, engineers, manufactures, sells and services a comprehensive line of lift trucks and aftermarket parts marketed globally under the Hyster and Yale brand names. We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years.
What we offer:
Hyster-Yale Materials Handling, INC offers competitive pay, tuition reimbursement, supportive work environment, hybrid and remote work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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Job Type
Permanent
Time Type
Full time
Work Hours
40
Travel Required
No
Primary Location
HY US Danville, IL
Address
1010 East Fairchild Street
Zip Code
61832
Field-Based
No
Relocation Assistance Available
No
We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
