Learning Consultant

at Ace Hardware in Oak Brook, Illinois, United States

Job Description

The Job

The Learning Consultant will have a passion for helping others achieve operational and development store goals through facilitating classroom, in-store and virtual training to Retailers, Store Leaders, and their teams. The ideal candidate will have a strong background in learning and development, dynamic facilitation both virtually and in person, as well as experience in the retail industry. This position will be the certified to teach and market all of the instructor-led classes to drive overall store performance for our Ace Hardware store teams.

The Learning Consultant assesses retailer needs, develops strategies, and influences Retailers to invest and participate in development classes and workshops. This is a hybrid position with 20%-30% travel.

What you’ll do:

+ Delivery and Facilitation – Facilitates management development and operations sessions to Ace store owners, managers and associates via classroom learning and blended virtual training methods to drive retailer business results. Conducts training that motivates, builds competencies, and improves individual’s performance and contributions to their store results. Clearly explaining complex concepts and make the training engaging and interactive.

+ Markets Virtual and in person classroom sessions- Markets and Communicates all upcoming sessions to ensure classes are being utilized by retailers and attendee levels are maximized. Influence Regional field teams to identify and encourage retailers to attend sessions which would be of benefit to them.

+ Technology Integration: Implement and utilize learning management systems and other relevant technologies to support training delivery and evaluation.

+ Continuous Improvement: Collaborate with team members to identify opportunities for improvement, refine existing training programs, and stay up to date on best practices in retail training.

+ Subject Matter Expert on Training – Provides input and serves as a subject matter expert on training standards, content, and practices to help the Retail Training Curriculum team better understand the Field’s learning needs and ensures all sessions are relevant and an up to date. May update some content as needed.

+ Reports Training Effectiveness – Provides regular feedback on the training being conducted along with insights and feedback regarding the successes and opportunities to drive continuous improvement.

+ Serves as an operations expert – Expert and consultant on Ace’s stand