at MIDLAND STATES BANK in Rockford, Illinois, United States
Job Description
Starting Pay: $17.00/hour
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Position Summary
The Universal Banker I position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.
Primary Accountabilities
- Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds
- Examines cash carefully to guard against counterfeit bills.
- Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
- Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
- Understanding basic knowledge of deposit and lending products & services.
- Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
- Assists with basic deposit account openings and maintenance requests.
- Confidently drive sales through service and knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
- Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
- Proficient in non-real estate secured lending.
- Proactively participates in outbound teleconsulting to promote and expand current client relationships
- Actively participate in weekly huddles and one on one coaching sessions.
- Train and mentor new hires on teller system.
- Serves as relief and /or backup UB in other locations of Midland States Bank.
- Timely completion of all assigned learning activities.
- Demonstrates and models Midland States Bank core values that support the bank’s culture.
- Participate in bank sponsored community activities.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within m
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Midland States Bank is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
