at America Medical Response in Boise, Idaho, United States
Job Description
This position is fully remote customer service, overnight.
NO SALES. NO COLLECTIONS. NO RETENTION.
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
Access2Care offers a competitive benefits package, which includes:
Work from home position, equipment will be provided, and training completed remotely
This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days
Training hours: 8:00pm to 1:00am (2000 to 0100) Eastern Time Monday through Friday for 4 weeks
Promote from within, many opportunities for growth
Group healthcare plan
401k with matching company contribution
Flexible Spending account
Paid time off
Company training
Accelerated career advancement
Overtime opportunities
Incentive program
Bilingual hourly rate increase
Position Summary:
Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care's advanced scheduling software to optimize the number of rides and minimize indirect routing.
Essential Duties and Responsibilities:
Answer back-to-back calls to schedule non-emergency medical transportation.
Maintain a professional, caring, and courteous demeanor with all callers.
Track specific passengers and trip progress as requested.
Adhere to all company policies and procedures.
Perform other duties as assigned.
Required Qualifications and Experience:
High School Diploma, GED, or equivalent, required.
Six (6) consecutive months of previous customer service experience within the last four (4) years, required.
Ability to learn and work independently.
Effective oral, written and interpersonal communication skills.
Proficient with Microsoft Outlook, Word, and Teams.
Ability to multitask on a computer.
Preferred Knowledge and Skills:
Prior experience in a high call volume center.
Work from Home Requirements:
Must have and maintain high speed internet that meets or exceeds connectivity requirements.
Direct connection to modem or router is required, Wi-Fi is prohibited.
Must have a designated work area that is private, secure, and quiet.
Hours of operation are 24/7/365. Most schedules are between 7:00pm and 5:00am (1900-0500) Eastern Time.
Equipment can only be used by employee for work related business.
Employee cannot use any other computer during work hours.
No children or pets are allowed in the designated work area during work hours.
Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Frequently required to sit for long periods of time at desk working on computer.
Good hearing and speech for phone communications.
Normal office setting conditions.
Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Notice of Nondiscrimination: https://www.globalmedicalresponse.com/docs/site/non-discrimination
EOE including Veterans and Disabled
