at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Patient Services Specialist - Diversity & Community Health
Patient Services Specialist - Diversity & Community Health
Hiring Department: Diversity & Community Health
Location: Chicago, IL USA
Requisition ID: 1025661
Posting Close Date: 7/30/2024
Position Number: CF2282,CF2283
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits
UI Health is seeking a Patient Services Specialist to join our Diversity & Community Health team. This role will work alongside the Patient Access, Ambulatory, and Care Coordination teams. The Patient Outreach Representative will be responsible for facilitating outpatient transportation for patients with acute and chronic transportation needs. Coordination between rideshare services, insurance plans, and UI Health clinics is required to fulfill the responsibilities of this role effectively. This position is developed in alignment with UI Health's goals to reduce social determinants of health by increasing access to health services.
Duties & Responsibilities:
Schedules transportation services through rideshare platforms such as Kaizen, Roundtrip, Uber, Lyft, etc. to arrange pick up and drop offs.
Verifies transportation benefits for patients, educates patients regarding non-emergency transportation options, and facilitates enrolling them into transportation coverage.
Researches, compiles and enters data for insurance reimbursement, rideshare costs, and volumes.
Helps mitigate complications that arise from transportation issues.
Provides excellent customer service in a timely, professional, and respectful manner.
Receives, records, and responds to feedback from patients and communicates back to transportation providers.
Performs other related duties as assigned by leadership.
Schedules and reschedules appointments to coincide with patient transportation needs.
Within UI Health's work queues, documents and manages tasks, closing them upon completion.
Performs basic insurance verification and pre-authorization for transportation services.
Escorts patients to their transportation as necessary.
Monitors expirations of authorizations and initiates requests for extensions.
Stays up to date as policies, regulations, and payor requirements change.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
Any one or combination totaling three (3) years (36 months) from the categories below:
A. Coursework in business, finance, public administration, social sciences, or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
B. Progressively responsible work experience in patient services work (such as admissions, billing, collection, and/or interviewing) in a hospital.
Preferred... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
