at Rentokil North American Pest Control in Springfield, Illinois, United States
Job Description
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
Strategic Account Managers build long-lasting, mutually beneficial relationships with assigned national account customers, always striving to find the products which best fit the individual needs of the client.
Strategic Account Manager responsibilities include developing strong relationships with customers, responding to customers questions and concerns, and identifying new business opportunities among existing customers.
Strategic Account Managers work with cross-functional internal teams to improve the entire customer experience and ensure the profitability of the account. Strategic Account Managers are responsible for keeping our clients satisfied and engaged with our products and services to maximize retention.
Principal Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Serve as the lead point of contact for all assigned customer account management matters
Build and maintain strong, long-lasting client relationships
Support the customer RFP/Renewal process
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet growth targets
Forecast and track key account metrics in required systems (SalesForce, etc).
Responsible for A/R management and coordinating with collections team to manage DSO of all assigned accounts.
Prepare reports on account status and conduct business reviews at least annually.
Collaborate with AE team to identify and grow opportunities within portfolio assigned
Assist with challenging client requests or issue escalations as needed
Attend required meetings and maintain a positive working relationship with internal teams
Successfully complete all LOB/New Product certifications
CANDIDATE SUMMARY
Preferred Experience
Experience delivering client-focused solutions to customer needs
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Exceptional verbal and written communication skills.
Ability to collect, track, and analyze large amounts of data.
Adaptability and strong problem-solving skills.
Excellent active listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Understanding of consumer behaviors and industry trends.
Extensive, accurate product knowledge.
Experience with plant knowledge preferred
Required Traits and Characteristics
Independent and dependable
Able to solve problems and escalate concerns
Customer service oriented
Ability to read and complete online training courses
Polite and professional demeanor
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin... For full info follow application link.
We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
