Client Services Representative

at Global Experience Specialists in Hodgkins, Illinois, United States

Job Description

Description

***This opportunity in an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601***
Act as a supporting cast member in the Client Services Department. Assisting our Client Services Team with their day-to-day duties as well as supporting the Senior Leaders of the Team. Reports directly to the Associate Director of Client Services/Director of Client Services.
Responsibilities
Develop Exhibitor Kit manuals, including show schedule information, pricing models, freight details and customer/facility-provided forms and working with team to prepare final electronic manual for our exhibitors
Handle exhibitor list entry and subsequent updates, edits and changes
Create and manage show details in GES CORE system, ensuring all show details are added and managed for consistency and accuracy
Write, process and manage Show Organizer work orders, as necessary on assigned events
Attends show management, operations, and Show Planning meetings to ensure there is follow up in action items and effective communication between departments
Perform Account Representative functions as outlined in standard operating procedures
Perform other assigned tasks in all GES applications pertaining to Account Management functions
Acts as a liaison with show management, venue contacts, and production personnel with regard to all services
Proficiency in recurrent Show Organizer invoice auditing, ensuring all company-mandated policies are adhered to in regards to billing, pricing and contractual discounting
Partner with City Finance teams to prepare and manage monthly show financial reporting Excel tools
Assists Account Manager at show site as needed by handling a specific area or function, order entry, updating the official invoice, and assisting with association needs
Serves as in-house contact for Client Services Manager while they are at show site
Produce miscellaneous/small projects as needed
Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services/Director of Client Services
Qualifications
College degree preferred
Two (2) years' experience in the tradeshow, convention, hospitality industry or special event planning preferred
Good oral and written communication skills
Good organizational skills
Work Environment
Requires ability to adapt to multiple settings and shifting responsibilities
Must be able to work under pressure
Opportunity to work nights, weekends and at showsite
Position may require long hours during several months of the year
Position may require long hours during several months of the year
Typically performs work on the event floor, in noisy and crowded areas
Frequently encounters uncomfortable temperatures, dust and/or other conditions
Requires working both alone and with others in a team atmosphere
Requires working with union and non-union employees
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities
And much more...

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EEO INFORMATION: Equal Opportunity Employer, including vets and disability.