AIX and IBM iSeries System Engineer - VLZML_9-5953

at Logicalis, Inc. in Downers Grove, Illinois, United States

Job Description

• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client requests or outages
  
• Responsible for working the following in DSP:
  
  • Request Items
    
  • Problems
    
  • Changes
    
  • Projects
    
  • Tasks
    
  • Recommendations
    
• Acts as escalation point for Tier 2 Administrators. Directs team members in incident, problem and change request resolution and performs guidance on projects
  
• Works with customers and peers in a professional manner for efficient resolution of all issues
  
• Works with Managed Services architects to develop new service offerings
  
• Provides training and guidance to Tier 2 Administrators on new technologies and processes
  
• Writes KB articles as needed to document technical processes and procedures
  
• Provides periodic environment review and suggests enhancements of services or resiliency of environments
  
• Proactively identifies and reports on gaps in customer environments versus defined service definitions and work with Service Delivery Managers (SDMs) to identify opportunities and propose enhancements to client environments
  
• Supports escalated issues; coordinates communications between operations staff; supports operations staff to resolve complex issues
  
• Coordinates service outages with Service Delivery Managers as required
  
• Identifies processes for automation and works to implement automation of repeatable and predictable tasks
  
• Participates in on-call rotation for specified technology group
  
• Responsible for tracking all time worked in designated systems
  
• Continuously strive to improve skills and stay up to date on new technologies
  
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
  
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
  
• Supports and conducts self in a manner consistent with customer service expectations.
  

• Associate degree in a related field.
  

• 5 years of experience in the following:
  
  • IBM AIX
    
  • IBM iSeries
    
  • HMC
    
  • VIO Server
    
  • LPAR
    
  • PowerHA
    
  • Unix/Linux administration
    
• 5 years of experience with IBM Power Systems servers, IBM AIX & IBM i Operating Systems, Virtual I/O Servers and External Storage; including implementation, validation, migrations, and support.
  

• IBM Power Systems Servers including experience with the configuration, and installation of server, storage, network, and fiber connectivity.
  
• IBM AIX Operating System experience including configuration, upgrades, server administration and operations.
  
• IBM i Operating System experience including configuration, server administration, operations and support, current V7R5 back to V7R2.
  
• IBM i Operating System, PTF, CUME upgrade experience.
  
• Virtual I/O Server (VIOS) configuration, installation, and support.
  
• IBM Storwize FS7200 support, including IBM Full System Flashcopy (FSFC) Copy Services experience for IBM i external storage.
  
• BRMS administration and operations including experience with Skip the Release Migration for operating system upgrades and server migrations.
  
• IBM Live Partition Mobility configuration and support.
  
• PowerHA High Availability and Logical replication solution experience - Quick-EDD preferred.
  
• Experience with best practices for IBM Power Systems, IBM Virtual I/O, AIX, IBM i Operating System, BRMS Backup and Retention strategies for data protection, Health checks, Upgrade and Migration strategies.
  
• Experience supporting Virtual Tape Library - Dell EMC Data Domain desired.
  
• IBM i Monitoring - HelpSystems, LogicMonitor and others.
  

• IBM Certifications surrounding AIX Administration, IBM i Administration, Virtual I/O Administration highly desired
  

• Excellent customer service skills.
  
• Outstanding oral, written, technical, and business communication skills.
  
• Self-starter with excellent organizational, administrative, and interpersonal skills.
  
• Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.
  
• Strong analytical and problem-solving skills.
  
• Works effectively under pressure and stressful situations.
  
• Available for on-call duties that include 24x7 responses on a rotating basis within the team.
  
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
  
• Ability to work with other tiers, teams and vendors on innovative solutions and troubleshoot issues.
  
• Demonstrated ability to work in high volume, fast paced environment with many deadlines and competing priorities.
  
• Contributes to and maintains an innovation and improvement register to targeting quality, cost, performance, and reducing risk.
  
• Familiarity with company policies and procedures and review whenever clarification is required prior to addressing an issue in question with others.
  
• Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).