at PC Connection in Chicago, Illinois, United States
Job Description
Sr NOC Engineer; 2nd Shift - US REMOTE
Elegant solutions to sophisticated problems. That’s what you deliver. Surround yourself with the team, resources, and support you need to design and build world-class IT solutions.
Remote, IL
CONNECTION
At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.
https://www.connection.com/
keywords: position summary,position details,what we do,who we are,why you should join us,documentation,technical,performance,solutions,procedure,knowledge,proficiency,skills,additional information
Full Time
$50.48/Hr. - $65.12/Hr.
Overview: What We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
The Senior NOC Engineer works with limited direct supervision and guidance of the NOC shift manager. This position requires the ability to be a key stakeholder in incident response, troubleshooting, network planning and procedures development. The Senior NOC Engineer is responsible for system network and design expertise, for conducting high level systems analysis, planning, and coordinating installations and deployments. Responsibilities also include ensuring backup and recovery systems are operational, and for identifying problem areas including but not limited to network, infrastructure, and servers. The Senior NOC Engineer identifies ways to enhance and improve existing systems, determine cost benefits, and recommend solutions. As a senior team member, the Senior NOC Engineer mentors lower skilled NOC Agents.
Entity of type com.vizirecruiter.common.domain.model.Label with id: 2025
Entity of type com.vizirecruiter.common.domain.model.Label with id: 2024
Entity of type com.vizirecruiter.common.domain.model.Label with id: 16471
Responsibilities:
Maintains and expands customer relationships through:
Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environment.
Understands the importance of regular follow-up and status updates to customer and management for outages and escalations through issue resolution.
Developing documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guides.
Providing technical firewall, server, and networking recommendations.
Demonstrating continuous improvement.
Participating in strategy planning discussions with technical, business, and client partners.
Escalating issues effectively to management, SMEs, manufacturers, software publishers, etc. to ensure timely resolution of customer outages and issues.
Continually assesses, refines, and implements managed services processes and procedures by:
Monitoring incident request systems and takes ownership of L3+ requests in accordance with SOPs.
Working effectively in a collaborative and innovative team-oriented environment.
Providing technical support for all shifts.
Developing standard operating... For full info follow application link.
EOE/Minorities/Females/Vet/Disabled
