at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
Job Summary
CDW's vision is to be the national provider of Managed Services. We'll achieve this reputation by continuing to delight our customers and being the employer of choice for Managed Services. Engineers at CDW are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Engineers at CDW are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills.
What you will do:
Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).
Design, plan, and implement solutions using the latest technology.
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
Understand and follow the processes and procedures defined in the CDW Managed Services Standard Operating Procedures manual (SOP).
Provide detailed and effective communication to internal and external customers.
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail, and in person.
Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.
Conduct throughput analysis, problem-solving, and infrastructure planning.
Participate in various client projects intended to improve/upgrade technology infrastructures continually.
Create and execute test plans to meet project requirements for assigned components.
Identify and communicate potential opportunities for cross-selling to the sales team.
Manage time and expense to meet or exceed expectations defined in the Statement of Work.
Provide high-quality content deliverables using the appropriate document templates.
Ensure the solution is implemented as designed to the customer's satisfaction and approval
As a Sr. Engineer, provide technical services with no supervision from Supervisors, Team Leads, and Technology Owners.
Ability to follow through with tasks, projects, and troubleshooting with no supervision.
Serve as technical point of contact on customer engagements, and internal projects.
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.
Proactively develops plans and activities to avoid problems.
Educates the customer on solutions as appropriate throughout the life of the project or service life.
Complete projects/tasks promptly, according to commitments made to stakeholders and management.
Performs scopes of work as detailed in implementation plans assigned (system builds, test plans,
documentation, training, etc.).
Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds
to emergencies).
Communicate with the Engineering Manager all events not anticipated (new product requirements, equipment failure, design changes, schedule changes).
What we expect of you:
Bachelor's degree and 5 years of IT network engineering experience, OR
9 total years of IT engineering experience, including 5 years of network engineering experience.
Experience in planning, deployment, and operational support of advanced technologies and applications.
Working knowledge in a number of the following technology areas:
Scripting Coding skill set: Python, Bash, Perl, Ruby, TLC
Hardware:
Switches - Cisco, Juniper, Arista, Aruba, Fortinet
Routers - Cisco, Juniper, Arista, Aruba
Firewalls - Cisco, Palo Alto, Juniper, Fortigate
Load Balancers - Cisco ACE, CSS, F5 LTM, F5 GSM, Citrix
WAN Optimization - Riverbed Steelhead and Cisco WAAS
Network Technologies/Topologies:
WAN - SDWAN, MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services
Layer 2 networking - 802.1(D,W,S) , Ethernet, PPoE, Ether-Channel
Layer 3... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
