at Spectraforce Technologies Inc. in AvonAvon, Illinois, United States
Job Description
Job Title: Patient Assistance Counselor III
Location: Remote
Duration: 06 Months
The hours of operation are between 7am-7pm CST.
Shift Timings: Training is 8:00 Am - 4:30 Pm CST (6- 10 Weeks)
Once released from training, you will be assigned a shift based on business needs.
Purpose:
The Patient Assistance Counselor II (PAC) provides support to those patients who are uninsured, underinsured, who have limited benefit coverage and or who have high out of pocket prescription and medical expenses which may qualify them into the AbbVie Patient Assistance Program. The PAC provides high quality customer service to both patient and healthcare providers (HCPs) for specialty prescription medication provided by the AbbVie Patient Assistance Program. The PAC will coordinate review of all application documents, conduct insurance investigations when applicable, assess patient's financial information and provide an outcome status to patients and HCPs.
Responsibilities:
Access to a secure and private location to work from daily. Access to fast and secure internet connectio
Maintain a professional dress code and appearance each day
Balance attendance, understanding this is the number one reason agents contracts are not extended or termed early. This includes being on time for their shift and returning from lunch as well
Must have thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs, billing, alternate funding resources, reimbursement processes, prior authorization and appeal filings, and specialty pharmacy operations.
Demonstrated ability to lead and participate within a team, manage multiple priorities, and meet associated timelines while maintaining accuracy.
Demonstrated strong, accurate technical skills.
Must be detail oriented.
Professional written and verbal communication skills required.
Ability to always maintain a positive service image even when dealing with challenging issues and unsatisfied customers.
5+ years of experience in regulated benefits environment
CPRA - Notice to California Applicants: SPECTRAFORCE is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
