Associate Director, Operations

at Publicis Groupe in Chicago, Illinois, United States

Job Description

Company Description

PHM is the leading health media agency in the US. We are designed for-and dedicated to-delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health and wellness, our work across the entire media ecosystem helps patients navigate the most important moments of their healthcare journeys.

While we have grown to be the No. 1 agency in our industry, at heart we’re still a startup. It’s that energy and spirit of innovation that allows us to create bold and meaningful “health media firsts” for our clients, and to do it all with #phmlove.

Job Description

Overview:

The Associate Director, Client Operations is an integral role within the Publicis Health Media team, responsible for monitoring and building internal operational processes throughout the account. The Associate Director, Client Operations will also be responsible for monitoring and enhancing a reporting tool used heavily throughout the account. Data integrity is of upmost importance, so a keen eye for detail and forward thinking are key attributes required for this position.

Role Objectives:

+ Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements

+ Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)

+ Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training

+ Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business

+ Build and develop relationships with client business directors and brand teams, ensuring that client and overall data proposition is relevant and aligns with strategy direction

+ Drive a culture of always-on, data-driven decision making that will institutionalize the use of consumer-driven analytics in media and marketing investment planning

+ Grow product delivery and agency revenue organically by cross-selling and up-selling value-add analytical products across client divisions, markets & categories

+ Scope and direct advanced analytics projects to ensure that the deliverables are designed to answer valuable client and media team questions, and that timelines and scope are adhered to

Qualifications

Minimum Qualifications:

+ The candidate must have 4-5 years of experience consulting with clients on making strategic investment decisions to improve business results

+ Strong Analytical skills with a foundation in strategic business management

+ Experience implementing a practical and redundant set of double-checks and balances team-wide to consistently strive for flawless execution in all operational areas

+ Extensive experience using MediaTools and Excel

+ Strong critical thinking and creative problem-solving skills; demonstrated ability to identify actionable insights

+ Solid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audience

+ Proven history of meeting deadlines in a fast-paced environment

+ Hands-on problem solving abilities and a “can do” approach (someone who is a both a thinker and a doer)

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com .

All your information will be kept confidential according to EEO guidelines.