Collections Analyst

at Corcentric in Downers Grove, Illinois, United States

Job Description

As a Collections Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for a large collections portfolio, as well as handling customer requests and credit reviews.

We are currently hiring out of our Downers Grove, IL office location.

In order to be considered for this position, you should live within a reasonable commuting distance to our Downers Grove location and be available to work on a hybrid in-office/work-from-home schedule.

This key position reports to the Collections Manager within our Credit, Collections, & Disputes team. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Collections Analyst, you’ll be responsible for:

+ Initiating collection calls to business accounts

+ Researching and resolving client billing problems

+ Identifying root causes contributing to account delinquency

+ Reviewing and monitoring assigned accounts and all applicable collection reports

+ Preparing reports for management

+ Providing timely follow up on payment arrangements and customer requests

+ Making recommendations to management regarding whether customers should be placed on hold or sent to collections

+ Researching and resolving customer deductions

+ Maintaining and documenting customer communications

+ Reviewing credit limits for new and existing accounts

Requirements

You’ll need to have:

+ Relevant experience in a commercial, business-to-business (B2B) collections role

+ Attention to detail, along with strong organizational skills and multi-tasking capabilities

+ The ability to analyze financial statements

+ Proficiency with Microsoft Excel at an intermediate level or above (VLOOKUP, Pivot Tables, etc.)

+ Strong verbal and written communication skills, with a service-oriented mindset

(We want to make sure you’re set up to succeed, and we view these as the critical skills you’ll need to achieve great things at Corcentric!)

It’s great if you also have:

+ Associate’s or Bachelor’s degree in a relevant discipline

+ Experience with Dynamics 365 software

(Psst…Don’t worry if you don’t check all these boxes… we view this as helpful experience that can shorten ramp-up time!)

About Us

Corcentric is a global provider of business spend management and revenue management software and services for mid-market and Fortune 1000 businesses. Corcentric delivers software, advisory services, and payments focused on reducing costs, optimizing working capital, and unlocking revenue.

We achieve success by exemplifying our core values in the way we work, communicate, and collaborate:

+ Do the Right Thing

+ Embrace + Drive Change

+ Be Empowered

+ Be Relentlessly Focused on the Customer

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you’ll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly – it’s an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:

+ Generous annual paid time off program that increases with tenure

+ Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you

+ An annual paid day off to volunteer for causes that are near and dear to you

+ Paid maternity, paternal/secondary caregiver, and adoptive parent leave

+ Company-paid life and disability insurance

+ 401k program with a company match

+ Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution

+ Dental plan – including orthodontia coverage

+ Vision plan – including discount for LASIK surgery

+ All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!

+ A no-cost Employee Assistance Program – 24/7 access to confidential counseling services and a wide range of additional support and professional services

Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.