at Robert Half in St Charles, Illinois, United States
Job Description
Description We are in search of a Help Desk Analyst III to join our workforce in ST CHARLES, Illinois. This role is crucial in providing frontline support services for our clients and assisting our Level I and II Help Desk Technicians with escalations. The successful candidate will be responsible for leveraging our PSA for support tickets and client management, and will play a key role in designing, maintaining, and supporting cloud-based and on-premises infrastructure services.
Responsibilities:
- Provide frontline support services to clients
- Assist Level I and II Help Desk Technicians with escalations
- Leverage PSA for support tickets and client management
- Design, maintain, and support cloud-based and on-premises infrastructure services
- Participate in telephone administration of PBX
- Coordinate and develop new client on-boarding
- Provide recommendations to increase productivity within the IT support department
- Participate in team meetings, provide input and suggestions, and prepare minutes of discussion items
- Assist in SOW reviews and ROI analysis
- Utilize skills in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, Consulting, AWS Managed Services, Ticketing System, Microsoft Office 365 Requirements – Proficiency in Citrix Technologies
- Solid understanding of Database systems
- Experience with EO/IR systems
- Knowledge of Lotus Notes operations
- Proficiency in Microsoft Suite and Active Directory
- Familiarity with Computer Hardware and Configuration Management
- Experience in Deskside Support and Desktop Hardware
- Ability to provide consulting services when required
- Experience with AWS Managed Services
- Familiarity with Ticketing System operations
- Proficiency in Microsoft Office 365
- Ability to work in fast-paced environments and prioritize tasks effectively
- Strong problem-solving skills and ability to troubleshoot technical issues
- Excellent communication skills, both verbal and written
- Ability to work collaboratively in a team as well as independently when required. Technology Doesn’t Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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