Fleet Zone Manager - Ford Pro

at Ford Motor Company in Springfield, Illinois, United States

Job Description

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into the new era of electrification.

The Fleet Zone Manager (FZM) is Ford Pro’s corporate representative to large commercial and government fleet customers for all things Ford parts and service. FZM works collaboratively within the Fleet Service Operations (FSO) team and alongside the Ford Pro sales team to drive fleet productivity and brand loyalty while providing after-sales support to the customer. The FZM’s primary contacts within the fleet customers’ organizations are the fleet managers, procurement managers, and maintenance managers. The FZM leverages service concerns raised by their assigned accounts to change the fleets’ behavior, improve their experience with Ford/dealer network and increase the fleets’ parts purchases.

What You’ll Do…

+ Fleet satisfaction with parts & service support

+ Representing the “Voice of Fleet Customer” for product concerns

+ Fleet parts retail shop and wholesale revenue growth

+ Ford Pro parts and service customer programs and incentives

You’ll have…

+ Bachelor’s degree in relevant field of study

+ Located in or near Philadelphia, PA. area. Fleets will have units located across the United States and some in Canada. Travel by air and sales vehicle within market will be required to perform duties. No relocation package available for this position.

+ Ability to accommodate 5-10 nights/month overnight travel to meet with fleet customers.

+ 3+ years of experience with dealership service and parts departments processes, the dealership employees’ motivations and the customer pain points (FCSD or SEO experience).

Even better, you may have…

+ 5+ years experience with dealership contact or fleet vehicle service and/or dealership

+ Field experience consulting with automotive dealerships in Sales, Service and Parts

+ Demonstrated experience working across the Ford organization to accomplish a goal.

+ Understanding of fleet management or fleet experience

+ Ability to effectively connect with variety of personalities and customer types from municipalities, regional utilities to multinational corporations

+ Takes ownership in challenging situations and follows up until resolution

+ Capable of prioritizing urgent and important tasks, such as vehicle off road escalated cases

+ Looks for opportunities to proactively accomplish objectives with fleet customers, such as parts purchase behavior changes, aligning with Ford maintenance schedules and position statements, or generating interest in Ford Pro Telematics, In House Warranty, Ford Part Incentive programs

+ Ability to frame a particular problem and see how their decision making will impact all stakeholders long term

+ Excellent presentation skills, comfortable learning and presenting new material.

+ Displays integrity in all interactions

+ Distributes professional work product for internal and external audience via email, Microsoft Excel, PowerPoint and Word

+ Protects company resources and information. For example, manages a loyalty budget and leverages funds for a return on investment

+ Familiarity with:

+ OASIS/PTS service publications, Recall types and bulletins, GCQIS concern reporting, DOW parts information system, E-Cat parts catalog, STARS training, Rotunda diagnostic tools and software

+ Using resources to find and apply information such as Warranty Policy, Ford Protect Administration, OWS Claim Administration, DOW user manual, OEC Dealer Locator

+ Vehicle Off Road escalation processes for backorder parts and technical assistance. COPIS and GCCT case management system

+ Ford FleetCare Consolidated Billing, Ford Pro Maintenance, National Fleet Parts Pricing Program

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

+ Immediate medical, dental, vision and prescription drug coverage

+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

+ Vehicle discount program for employees and family members and management leases

+ Tuition assistance

+ Established and active employee resource groups

+ Paid time off for individual and team community service

+ A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

+ Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD

This position is a salary grade 8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Requisition ID : 31965