Travel Program & Payment Manager

at American Express Global Business Travel in Springfield, Illinois, United States

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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You’ll support and shape the future of a large enterprise expense program end-to-end in partnership with a custom team of +/- 20 team members who work across various categories globally. This role is extremely visible as you’ll lead and interact with the client’s Travel, Payment & Expense Departments. You’ll guide and advise the client and affiliate partners in an efficient, effective manner to achieve the objectives as set forth in the engagement SOW, within the agreed timelines and associated costs. You’ll enjoy leading and working with a diverse range of subject matter authorities primarily in the expense management software platforms and technology departments while at the same time helping to support and define the expense and payments strategy with Sr. Leadership.

You’ll play a meaningful role in partnering with expense technology technical and product managers to drive product development roadmaps and priorities, identifying and tracking technical issues while working with a large team across multiple workstreams and priorities. You’ll be solution oriented with a customer focus bias and will exude confidence being in front of the customer partners regardless of their seniority and will be able to present and communicate well in all scenarios.

What You’ll Do:

+ Provide strategic advice to business partners under the direction of and in partnership with the Travel Owner.

+ Program optimization: finding new areas for potential improvements and process simplification on travel & expense service and savings.

+ Coordinate and participate in preparation of management information deliverables including recurring and ad-hoc reporting requirements for partners.

+ Working with the expense product technology teams by taking an active approach to identifying T&E system product and feature enhancement opportunities that are aligned with business objectives, product roadmaps and prioritization.

+ Lead, coordinate and supervise technical issues, expense systems administration/configurations and work-streams.

+ Lead and provide oversight for transformation projects managed and delivered by the Travel Management/Expense Management Software Company and the client to achieve key business priorities that involve change management, transformation initiatives and new technology platform releases.

+ Support travel and card payment technology partners and solutions.

+ Present and implement innovative solutions that support the client’s overall business objectives.

+ Assume responsibility for expense management technology and platform consistency across multiple countries, driving continuous improvement by applying change methodology from strategy planning through to delivery and results.

What We’re Looking For:

+ Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization.

+ Business Travel and Expense Management software platform background required.

+ Demonstrate experience in strategic planning and analytics to create innovative solutions that solve business challenges. Understanding of change and experience management methodologies.

+ Strong analytical and project management skills with demonstrated ability to prioritize, track and deliver results with a detailed focus on accuracy.

+ Excellent written/verbal skills, strong business presentation skills and technical skills. Fluent in English, additional language skills are preferred.

+ Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail. Experience influencing and driving cultural change.

+ Communication -must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents.

+ Experience addressing senior leadership, inspiring change through the ability to communicate and “sell” the travel program’s value proposition.

+ Command Skills – understand what it takes to be successful in a complex and sometimes ambiguous corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units with competing priorities.

+ Background managing conflicting styles, attitudes, etc. and not allowing them to detract from the vision and value proposition.

Location

United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

+ Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

+ Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

+ Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

+ We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

+ Wellbeing resources to support mental and emotional health for you and your immediate family.

+ And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)