at Teksystems in East Peoria, Illinois, United States
Job Description
Description:
Technical Skills (RequireLiaison / Coordination Contact General support oversight with customer focus on availability communications, focus on ensuring prompt support engagement for ALL issues, esp. Sev2/Sev1 issues. Oversee software upgrades process esp. disruption communications Understand structure and ensure general availability requirements of A2A Infrastructure Maintain general awareness of A2A business applications, esp. availability Monitor process for operational vendor team engagement Learn all ticket content for all varieties of support issues Problem Ticket monitoring, primarily watch for high impact problems. incl. mis-assigned, repeat problem elimination, most importantly ensure prompt attention to outages/service disruption Change Ticket monitoring, oversee well-formed ticket entry and customer comms/engagement Incident Ticket monitoring for high impact Incidents Support Process oversight Monitor for process improvement opportunities Oversee infrastructure maintenance scheduling Monitor Mission Critical Dedicated P1 Bridge chat Seek Process improvement opportunities Seek Automation opportunities Seek self-service opportunities d) – Typical task breakdown: – Spend Coordination – Understand and execute spend entry processes in FR3, Guided Buy and Coupa – Monitor spend progress for the division – Coordinate with procurement team for spend entry – Create efficient and transparent process for Spend coordination
Skills:
ace, datapower, mq, sql
Top Skills Details:
ace,datapower,mq
Additional Skills & Qualifications:
Soft Skills (Required) – Excellent communication skills – Independent worker – Team player – Self accountability.
Experience Level:
Expert Level
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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